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Software Update 2.11 (Windows installer) for Treo 680 for AT&T

Software Update 2.11 (Windows installer) for Treo 680 for AT&T

Article ID: 10580

Are you downloading this software for the first time?

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Yes, this is the first time I've downloaded the Software Update 2.11 (Windows installer) for Treo 680 for AT&T

No, I've downloaded it before and I need to download it again.

Not sure? Select "Yes".

Double-click the downloaded file to decompress it. Your computer will unzip the file to a folder containing several individual files.

Description & Features

Released December 11, 2007

What is this software?

This software update provides device enhancements including improved Bluetooth® wireless performance for some headsets and car kits, audio quality, and media file functionality in Messaging. In addition, you'll get brand new features such as Push To Talk, for walkie-talkie functionality, and Microsoft's Direct Push Technology to get your latest email, appointments, and contacts sent directly to you, and more.

  • Push to Talk?1; With Push to Talk, you can use your Treo 680 like a walkie-talkie to talk to one person or a group of up to 29. A quick glance at your smartphone shows whether family, friends, and coworkers are available to talk before you call.
  • Corporate email as it arrives?2; Have your corporate email delivered to you with Microsoft® Direct Push Technology. Accept or decline meeting invites on the go and have your work calendar updated automatically. With the ability to access your company directory wirelessly, you can quickly address an email to a colleague just by typing a few letters.
  • IM on your Treo smartphone Access your instant messaging service from AOL, Windows Live Messenger, or Yahoo! A tabbed graphical Mobile IM interface makes it easy to log in to your instant messaging accounts and quickly switch between IM communities?3;.
  • Easy access to additional services Easily access extra services on your Treo smartphone such as TeleNav GPS Navigator and MobiTV for watching live TV?3;.
  • Power saving enhancements Helps conserve battery life with improved power management and updated default system power preferences.
  • Supports larger expansion cards Carry more of your work, music, photos, and other files, with support for up to 4GB SD expansion cards (including the SDHC format), sold separately.
  • Enhanced ringtone support MP3 and other sound files purchased from the web or sent from friends can now be set as ringtones and alerts. Supported ringtone formats include MP3, AAC, AAC+, MIDI, WAV, and AMR.
  • Cingular, now the new AT&T You??ll notice updated graphics reflecting the new AT&T branding, including a new look for the Xpress Mail application.
  • Three updates in one This update incorporates three previously released software updates: Treo 680 Camera Update (January 2007), Daylight Saving Time Update (February 2007), and Treo 680 Software Update 1.09 (May 2007).

1 - Within wireless coverage area only. Additional charges may apply. Your contacts must also be subscribers to the AT&T Push to Talk wireless service.

2 - Within wireless coverage area only. Email, web, and messaging require data services from a mobile service provider at an additional cost. ISP and/or VPN may also be required at additional cost. Microsoft Direct Push Technology requires Exchange Server 2003 with SP2 or Exchange Server 2007.

3 - Within wireless data coverage area only. Requires data services from a mobile service provider at an additional cost. TeleNav and MobiTV require a subscription at an additional cost. Within wireless coverage area only. For TeleNav, Bluetooth GPS receiver required, sold separately.

Do you need this update?

  1. On your Treo 680, press Phone
  2. Press Menu
  3. From the Options menu, select Phone Info
  4. Look for the Software: item. What does it say?
    • Treo680-1.03-CNG: Yes, install this update.
    • Treo680-1.03-ATT: Yes, install this update.
    • Treo680-1.09-ATT: Yes, install this update.
    • Treo680-2.11-ATT: No, your smartphone is already updated.
    • Treo680-1.04-ROW or anything else: No, do not install this update. This update is not compatible with your device.

System Requirements

  • AT&T or Cingular branded Treo 680. If you don't see the AT&T or Cingular logo above your screen, you may have an Unlocked GSM device. This software will not work on Unlocked GSM devices.
  • Windows XP or 2000 (not compatible with Windows Vista). This product has been discontinued; therefore, the installer has not been updated for Windows Vista. If you have Windows Vista, please use the memory card method.
  • Smartphone must be connected to power adapter and the sync cable throughout the update.
  • Do you use BlackBerry Connect?? BlackBerry Connect is not compatible with the Treo 680 Update 2.11. DO NOT install this update if you intend to continue using BlackBerry Connect (more info).
  • Good Mobile Messaging users: You will need to re-download and re-install Good Mobile Messaging after you install the Treo 680 Update 2.11. After you have completed the update, visit for help.
  • Xpress Mail users, and others: Do you use an add-on corporate wireless email client to link to your Microsoft Exchange (Outlook), Lotus Notes or other account? Most corporate email solutions have special back-up procedures to ensure the highest level of security. Please contact your wireless email vendor or IT helpdesk to get the appropriate back-up instructions before proceeding.
  • Plug your smartphone into a power outlet and keep it plugged in throughout the update.
  • Ensure your smartphone has at least 24MB free space. Palm recommends 24MB of free space to ensure proper operation. Check free memory.
  • Make sure HotSync Manager is installed on your desktop PC.
  • Keep an eye on your smartphone during the update. Respond to prompts and alerts in a timely manner.
  • Do not leave your smartphone idle for too long while it's updating. The process can fail if you leave your smartphone unattended.
  • Do not reset, turn off, or unplug your device until the update is complete.

How To Install


Preparing your smartphone

Connect the USB sync cable to your smartphone, and perform a HotSync operation. This will make a backup of your information to your Windows PC.

Perform a hard reset (info). 


After you download and decompress the file (above), double-click the Windows installer: Treo680ATTDesktopUpdater.exe.


Follow the onscreen instructions to update your Treo 680, including synchronization to back up your data on your Windows computer.

Your smartphone will soft reset itself several times throughout the process, and the Palm logo will appear onscreen periodically.

Do not disconnect your smartphone from the sync cable or the charger during the update process.

The process should take about 10 to 30 minutes.

Watch your device during the update process. Did you receive a voicemail, text message or other phone alert during the update? If you did, make sure to clear these alerts by tapping OK so the update can continue.


This is the final screen of the update process. Ensure the charger is still plugged into your Treo 680.

Allow the unit to update and soft reset until the language selection screen ("Press Center button for English) appears. Press Center to select English.

The smartphone will then reset again, and the Palm logo will appear.

Then you'll see "Use stylus to tap center of target". Go through this process to calibrate the touchscreen.


Your Treo 680 is now updated.

The desktop installer will restore the backed up data to your smartphone.

Additional steps for ...

  • Good Mobile Messaging users: You will now need re-download and re-install Good Mobile Messaging. Please visit for help.
  • Xpress Mail users, and others: Do you use a corporate wireless email client to link to your Microsoft Exchange (Outlook), Lotus Notes or other account? Please contact your wireless email vendor or IT helpdesk to get the appropriate instructions to restore the information you backed up earlier.
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