Support Knowledgebase

This article will help resolve issues during a HotSync® operation with a Tungsten^TM T3 or E related to either of the following error messages:

• HotSync Error: Connection is lost (6410)
• HotSync Error: Failed to create tasks (8006)

To see if these errors are causing your synchronization failures, check your HotSync Log by clicking on the HotSync Manager icon in your Windows Status bar and selecting "View log..."

Because these errors are general HotSync process errors, there can be several potential causes. The causes and potential solutions are listed below. You should try the following solutions and then perform a HotSync operation to determine if your problem is resolved.

Check all connections between your handheld, cradle, and computer.

1. Check to ensure the handheld is properly seated in the cradle.
2. Make sure the cradle is securely connected to the computer
3. Is the cradle plugged into the computer's USB port or a USB hub?
4. Try switching the connection by plugging the cradle directly into the computer or to the hub.
5. Attempt a HotSync operation

Check Available Memory
Make sure your handheld has enough free memory. You should have at least as much free memory as the size of the data you are trying to synchronize to the handheld. To check the memory, do the following:

1. Access the Applications launcher.
2. Open the menus.
3. From the App menu, choose Delete.
4. On the Delete screen, the amount of free memory is shown at the top of the screen.
5. Delete any unwanted or unused applications by selecting them and clicking on Delete
6. Attempt a HotSync operation

Close extra background applications
Exit any programs you have running in the background in the Windows System Tray, particularly file sharing programs and any programs that monitor the USB port. For example, some proxy or firewall applications might be listening to a USB port that is hooked into a broadband modem to USB adapter.

To exit a program in the Windows System Tray:

1. Hold down Ctrl + Alt + Delete.
2. If you're not automatically taken to the Task Manager (depending on Windows version), click the button that says Task Manager.
3. Click on the tab that says Applications.
4. Highlight any non-essential programs.
5. Click on the End Task button at the bottom of the window.
6. Attempt a HotSync operation

Move your Backup folder
The Backup folder for your device is located in the user folder on your desktop computer. Move the Backup folder somewhere else on your hard drive, e.g. your desktop. Attempt a HotSync operation, which will create a fresh Backup folder in your user folder. If it works and you are happy with your handheld as-is, you may discard the old Backup folder that you moved out of your user folder.

Empty the Install folder
Within the same user folder as the Backup folder, look for another folder called ?Install.? Locate and delete everything in the folder. Sometimes files or applications you tried to install may cause an issue with HotSync Manager resulting in an error 6410.

Install a BIOS update for your desktop computer
Many manufacturers update their BIOS on a regular basis. The BIOS affects how the hardware, including USB, functions. Ensure you have the latest BIOS for your system, available from the manufacturer's website.

Try adding a USB hub or USB card to your desktop PC ...
Some USB controllers may not be compatible with your handheld. Some customers have had success by placing a USB hub between the cradle and the PC.

... or try removing the USB hub and connecting directly
Depending on your setup and conditions, a USB hub can help, but in some cases, it can make things worse. Try connecting directly to the USB port on the back of your PC. Remember, laptop docking stations are considered "hubs," so you may want to try plugging the HotSync cable directly into your laptop. Also, some desktop (tower) PCs feature USB ports on the front that are really internal hubs; the ports on the back are the "real" ports, and you may wish to try connecting in the back.

Is it time for USB 2.0?
The most complete solution for all USB devices is to upgrade older computers to USB 2.0 with a PCI or PCMCIA card. USB 2.0 interfaces have much better support for USB 1.1 devices (such as handhelds) than USB 1.1 ports or hubs. A computer expert or technician can help you determine which type of USB ports your computer has, and how to replace them with USB 2.0.

Still having trouble?
If all the above has not resolved your error, please contact Product Support.