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Setting up email accounts

Setting up email accounts

Article ID: 20098

Note: Not all devices support the Tasks app.

Setting up email accounts  (webOS 3.x Tablet)

Setting up email accounts

About email accounts

To get email on your device, you must first create an account with a service provider. Then you need to enter the settings for that account?such as username and password?on your device. You can set up email accounts on your device anytime you open the Email application. You can add up to 16 email accounts of different types, such as a company account (like Exchange), an ISP account (like Earthlink or Comcast), and a web-based account (like Gmail). You can also use your device's web browser to view your web-based email; just go to the email provider?s website.

When you open the Email app, you see all your accounts in a single view: Account List view. From Account List view, you can open the inbox of an individual account, or you can see email from all of your accounts in a single merged inbox view: All Inboxes view.

Did you know? If you create a new message from All Inboxes view, the message goes out using the account you set as the default account. If you reply to a message from All Inboxes view, the message is sent from the same account in which it was received. To reply from a different account, tap From and tap the other account.

Important Before you use your device to send or receive messages, make sure you have a Wi-Fi or phone data connection (if available on your device). When using a phone data connection, check with your wireless service provider for pricing and availability of email services and data plans. Also make sure your device is on and you?re inside a coverage area before you send or receive messages.

About email synchronization

The HP Synergy feature makes it easy to synchronize exactly the data you want from an online account:

To sync all your data from an account: Set up the account directly in Email, Contacts, or Calendar. When you set up synchronization in one app, synchronization of the other apps is automatically set up for you. For example, if you set up your Google contacts account in Contacts before you set up Gmail, when you first open Email, you find that your Gmail messages are already downloaded?you don?t need to set up the account again in the Email application. And when you first open Calendar, you find that your Google calendar events are already in your phone?s Calendar app.

To specify which apps get data from an account: Set up the account using the Accounts application (see Managing online accounts ).

Set up email

Follow this procedure if you have a common email provider, for example, AOL, EarthLink, or Yahoo! If you are setting up the Email application to work with your corporate email account that uses Microsoft Exchange, see Set up email: Microsoft Exchange.

To access your free Yahoo! and Hotmail accounts, use the Web application. If you?re using a phone data connection, your wireless service provider may also support accessing free Yahoo! and Hotmail email accounts with the Email application. Check with your wireless service provider to see if your device?s Email application supports access to free Yahoo! and Hotmail accounts.

  1. Open Email null>.
  2. Do one of the following:
    • If this is the first time you?re opening Email and you?re creating your first email account, tap an account type or tap Email Account.
    • If this is the first time you?re opening Email and you already set up an account that takes advantage of the Synergy feature and want to set up another one, tap Add An Account, and then tap an account type or tap Email Account.
    • Any other time you open Email, open the application menu, tap Preferences & Accounts, tap Add Account, and then tap an account type or tap Email Account.
  3. Enter your username and password, and tap Sign In.
  4. Tap Done.

    Note If your device displays a message indicating that it cannot find your account settings, tap Manual Setup. Gather the info you need and then enter the account settings (see Set up email when automatic setup fails).

Tip See Enter advanced settings for an individual account to set or change preferences such as notifications when messages arrive, your reply-to address, and how many days worth of messages to retrieve from the server.

Tip See Set email preferences that apply to all accounts to set preferences such as what appears in All Inboxes view and the default account to use.

Set up email: Microsoft Exchange

Follow this procedure to get email for an Exchange account. To set up an Exchange account, you?ll need to get this info from your email provider or system administrator: Mail server name or IP address for receiving mail, server domain name, and your username (email address) and password.

Note If your corporate Exchange system uses policies such as remote wipe and password enforcement (including minimum password length, allowed number of failed password attempts, and other parameters), those policies are supported in your Exchange account on your phone. See Support for Exchange ActiveSync policies and remote wipe and check with your system administrator for details.

Note If you want delivery of Microsoft Office Outlook email using Microsoft Direct Push, your IT organization needs to be using Exchange Server 2007 or Exchange Server 2003 with Service Pack 2.

Note If your IT department provides a self-signed certificate, you need to manually add the certificate to your device. See Installing self-signed and privately issued certificates for information on installing a certificate.

  1. Open Email null>.
  2. Do one of the following:
    • If this is the first time you?re opening Email and you?re creating your first email account, tap Exchange.
    • If this is the first time you?re opening Email and you?ve already set up an email account and want to set up another one, tap Add An Account, and tap Exchange.
    • Any other time you open Email, open the application menu, tap Preferences & Accounts, tap Add Account, and then tap Exchange.
  3. Enter your email address and password, and tap Sign In. If you can sign in successfully, skip to step 7. If you?re not able to sign in, continue with step 4.
  4. Enter info for the incoming mail server, based on the server information you got from your email provider or system administrator (see BEFORE YOU BEGIN at the beginning of this procedure). You can enter either the server name or IP address in the Incoming Mail Server field.
  5. Tap Sign In.
  6. If prompted, set up a password or PIN.
  7. Tap Done.

Tip See Enter advanced settings for an individual account to set or change preferences such as notifications when messages arrive, your reply-to address, and how many days worth of messages to retrieve from the server.

Tip See Set email preferences that apply to all accounts to set preferences such as what appears in All Inboxes view and the default account to use.

Set up email when automatic setup fails

Follow this procedure if automatic setup does not work for you email account. You?ll need the following information from your email provider or system administrator:

  • Account type (POP or IMAP)
  • Incoming and outgoing mail server names
  • Incoming mail server username and password
  • Incoming and outgoing server port numbers
  • Any SSL requirements for incoming and/or outgoing mail
  • Any authentication (ESMTP) requirements for outgoing mail
  • Root folder (IMAP accounts only)

Note For devices using a phone data connection, most wireless service providers require that you set up Hotmail Plus accounts as POP accounts. If your Hotmail Plus account is currently set up as an IMAP account, check with your wireless service provider to see if they support IMAP accounts for your mail service.

  1. If you have already started account setup and an ?Unable To Sign In? message appears, tap Manual Setup, and go to step 6. Otherwise, start at step 2.
  2. Open Email null>.
  3. Do one of the following:
    • If this is the first time you?re opening Email and you?re creating your first email account, enter your username and password, and tap Email Account.
    • If this is the first time you?re opening Email and you?ve already set up an email account and want to set up another one, tap Add An Account, and tap Email Account.
    • Any other time you open Email, open the application menu, tap Preferences & Accounts, tap Add Account, and then tap Email Account.
  4. Enter your username and password, and then tap Manual Setup.
  5. Tap the Mail Type field and tap your account type.
  6. Enter info for the incoming and outgoing mail server as needed, based on the server information you got from your system administrator.

    Tip You may also be able to locate incoming and outgoing server settings in the following article: Mail server settings for common providers .

  7. Tap Sign In.
  8. Tap Done.

Tip See Enter advanced settings for an individual account to set or change preferences such as notifications when messages arrive, your reply-to address, and how many days worth of messages to retrieve from the server.

Tip See Set email preferences that apply to all accounts to set preferences such as what appears in the merged inbox view and the default account to use.

Enter advanced settings for an individual account

  1. Open Email null>.
  2. Open the application menu and tap Preferences & Accounts.
  3. Tap the account name.
  4. Set any of the following:

    Account Name: Enter the name that appears in the account list.



    Full Name: Enter the name you want to appear in the From field for messages you send.



    Show Icon: Set whether a notification icon appears onscreen when a new message arrives.



    Alert: When Show Icon is on, set whether a sound plays when a new message arrives. The options are: Vibrate, System Sound, Ringtone, and Mute (see Turn new email notifications on/off for more info).



    Signature: Tap the Signature field and enter the signature text. A signature includes information you want to add to the closing of all your messages, such as your name, address, and phone numbers; your website; or a personal motto. You can use a different signature for each email account.



    Reply-to Address: Enter the address you want recipients to see and reply to on your outgoing messages, if it is different from your actual email address.



    Show Email: Set how many days? worth of messages to retrieve from the server. The options are: 1 day, 3 days, 7 days, 2 weeks, 1 month, and All.



    Get Email: Set how frequently to synchronize email for this account. The options are: As items arrive, 5 minutes, 10 minutes, 15 minutes, 30 minutes, 1 hour, 6 hours, 12 hours, 24 hours, and Manual.



    Sync deleted emails (POP accounts only): Set whether messages should be deleted on the server when you delete them on your device.



    Sync server to device (POP accounts only): Set whether messages should be deleted on your device when they are deleted on the server.



    Default Folders (IMAP accounts only): Specify the folder where messages you send, save as drafts, or delete are stored.



    Change Login Settings: Tap Change Login Settings and tap the relevant fields to change the account information, such as incoming and outgoing mail servers, port numbers, and authentication settings. Make sure these settings match the settings you received from your email provider or system administrator before you began the set up process; if these settings do not match, you will have trouble sending or receiving email.



    Remove Account: Tap Remove Account, and then tap Remove Email Account to remove the email account.

    Tip For a list of incoming and outgoing mail server settings for common providers, see Mail server settings for common providers .

Turn new email notifications on/off

The settings you select here apply to individual email accounts. You can apply different settings to each email account.

  1. Open Email null>.
  2. Open the application menu and tap Preferences & Accounts.
  3. Tap an account in Accounts.
  4. In Show Icon, tap On or Off.
  5. Tap Alert, and tap any of the following:

    Vibrate: The device vibrates with no other sound.



    System Sound: The system sound plays. If the ringer is off, the device vibrates.



    Ringtone: Tap Ringtone, and tap a ringtone name. To hear the ringtone, tap to the right of its name. A ringtone that you choose plays.



    Mute: No sound plays and the device does not vibrate.

Set email preferences that apply to all accounts

  1. Open Email null>.
  2. Open the application menu and tap Preferences & Accounts.
  3. Set any of the following:

    Smart Folders: Set whether to include All Inboxes and/or All Flagged messages as favorites at the top of Account List view.



    Accounts: Tap an account name to enter advanced settings or to change synchronization settings for email, contacts, calendar events, or tasks (see Enter advanced settings for an individual account).



    Add Account: Tap to add a new account.



    Default Account: Tap the account shown and then tap the account you want to set as the new default. The default account is used to send a message when you create a new message in Account List view, All Inboxes view, or All Flagged view. If you have only one email account on your device, the Default Account preference is not displayed.

Setting up email accounts  (webOS 2.x)

Setting up email accounts

About email accounts

To get email on your phone, you must first create an account with a service provider. Then you need to enter the settings for that account?such as username and password?on your phone. You can set up email accounts on your phone anytime you open the Email application. You can add up to 16 email accounts of different types, such as a company account (like Exchange), an ISP account (like Earthlink or Comcast), and a web-based account (like Gmail). You can also use your phone's web browser to view your web-based email; just go to the email provider?s website.

When you open the Email app, you see all your accounts in a single view: Account List view. From Account List view, you can open the inbox of an individual account, or you can see email from all of your accounts in a single merged inbox view: All Inboxes view.

Did you know? If you create a new message from All Inboxes view, the message goes out using the account you set as the default account. If you reply to a message from All Inboxes view, the message is sent from the same account in which it was received. To reply from a different account, tap From and tap the other account.

Important Before you use your phone to send or receive messages, check with your wireless service provider for pricing and availability of email services and data plans. Also make sure your phone is on and you?re inside a coverage area before you send or receive messages.

About email synchronization

The HP Synergy feature makes it easy to synchronize exactly the data you want from an online account:

To sync all your data from an account: Set up the account directly in Email, Contacts, or Calendar. When you set up synchronization in one app, synchronization of the other apps is automatically set up for you. For example, if you set up your Google contacts account in Contacts before you set up Gmail, when you first open Email, you find that your Gmail messages are already downloaded?you don?t need to set up the account again in the Email application. And when you first open Calendar, you find that your Google calendar events are already in your phone?s Calendar app.

To specify which apps get data from an account: Set up the account using the Accounts application (see Managing online accounts ).

Set up email

Follow this procedure if you have a common email provider, for example, AOL, EarthLink, or Yahoo! If you are setting up the Email application to work with your corporate email account that uses Microsoft Exchange, see Set up email: Microsoft Exchange.

To access your free Yahoo! and Hotmail accounts, use the Web application. Some wireless service providers also support accessing free Yahoo! and Hotmail email accounts with the Email application. Check with your wireless service provider to see if your phone?s Email application supports access to free Yahoo! and Hotmail accounts.

  1. Open Email null>.
  2. Do one of the following:
    • If this is the first time you?re opening Email and you?re creating your first email account, tap an account type or tap Email Account.
    • If this is the first time you?re opening Email and you already set up an account that takes advantage of the Synergy feature and want to set up another one, tap Add An Account, and then tap an account type or tap Email Account.
    • Any other time you open Email, open the application menu, tap Preferences & Accounts, tap Add Account, and then tap an account type or tap Email Account.
  3. Enter your username and password, and tap Sign In.
  4. Tap Done.

    Note If your phone displays a message indicating that it cannot find your account settings, tap Manual Setup. Gather the info you need and then enter the account settings (see Set up email when automatic setup fails).

Tip See Enter advanced settings for an individual account to set or change preferences such as notifications when messages arrive, your reply-to address, and how many days worth of messages to retrieve from the server.

Tip See Set email preferences that apply to all accounts to set preferences such as what appears in All Inboxes view and the default account to use.

Set up email: Microsoft Exchange

Follow this procedure to get email for an Exchange account. To set up an Exchange account, you?ll need to get this info from your email provider or system administrator: Mail server name or IP address for receiving mail, server domain name, and your username (email address) and password.

Note If your corporate Exchange system uses policies such as remote wipe and password enforcement (including minimum password length, allowed number of failed password attempts, and other parameters), those policies are supported in your Exchange account on your phone. See Support for Exchange ActiveSync policies and remote wipe and check with your system administrator for details.

Note If you want delivery of Microsoft Office Outlook email using Microsoft Direct Push, your IT organization needs to be using Exchange Server 2007 or Exchange Server 2003 with Service Pack 2.

Note If your IT department provides a self-signed certificate, you need to manually add the certificate to your phone. See Installing self-signed and privately issued certificates for information on installing a certificate.

  1. Open Email null>.
  2. Do one of the following:
    • If this is the first time you?re opening Email and you?re creating your first email account, tap Exchange.
    • If this is the first time you?re opening Email and you?ve already set up an email account and want to set up another one, tap Add An Account, and tap Exchange.
    • Any other time you open Email, open the application menu, tap Preferences & Accounts, tap Add Account, and then tap Exchange.
  3. Enter your email address and password, and tap Sign In. If you can sign in successfully, skip to step 7. If you?re not able to sign in, continue with step 4.
  4. Enter info for the incoming mail server, based on the server information you got from your email provider or system administrator (see BEFORE YOU BEGIN at the beginning of this procedure). You can enter either the server name or IP address in the Incoming Mail Server field.
  5. Tap Sign In.
  6. If prompted, set up a password or PIN.
  7. Tap Done.

Tip See Enter advanced settings for an individual account to set or change preferences such as notifications when messages arrive, your reply-to address, and how many days worth of messages to retrieve from the server.

Tip See Set email preferences that apply to all accounts to set preferences such as what appears in All Inboxes view and the default account to use.

Set up email when automatic setup fails

Follow this procedure if automatic setup does not work for you email account. You?ll need the following information from your email provider or system administrator:

  • Account type (POP or IMAP)
  • Incoming and outgoing mail server names
  • Incoming mail server username and password
  • Incoming and outgoing server port numbers
  • Any SSL requirements for incoming and/or outgoing mail
  • Any authentication (ESMTP) requirements for outgoing mail
  • Root folder (IMAP accounts only)

Note Most wireless service providers require that you set up Hotmail Plus accounts as POP accounts. If your Hotmail Plus account is currently set up as an IMAP account, check with your wireless service provider to see if they support IMAP accounts for your mail service.

  1. If you have already started account setup and an ?Unable To Sign In? message appears, tap Manual Setup, and go to step 6. Otherwise, start at step 2.
  2. Open Email null>.
  3. Do one of the following:
    • If this is the first time you?re opening Email and you?re creating your first email account, enter your username and password, and tap Email Account.
    • If this is the first time you?re opening Email and you?ve already set up an email account and want to set up another one, tap Add An Account, and tap Email Account.
    • Any other time you open Email, open the application menu, tap Preferences & Accounts, tap Add Account, and then tap Email Account.
  4. Enter your username and password, and then tap Manual Setup.
  5. Tap the Mail Type field and tap your account type.
  6. Enter info for the incoming and outgoing mail server as needed, based on the server information you got from your system administrator.

    Tip You may also be able to locate incoming and outgoing server settings in the following article: Mail server settings for common providers .

  7. Tap Sign In.
  8. Tap Done.

Tip See Enter advanced settings for an individual account to set or change preferences such as notifications when messages arrive, your reply-to address, and how many days worth of messages to retrieve from the server.

Tip See Set email preferences that apply to all accounts to set preferences such as what appears in the merged inbox view and the default account to use.

Enter advanced settings for an individual account

  1. Open Email null>.
  2. Open the application menu and tap Preferences & Accounts.
  3. Tap the account name.
  4. Set any of the following:

    Account Name: Enter the name that appears in the account list.



    Full Name: Enter the name you want to appear in the From field for messages you send.



    Show Icon: Set whether a notification icon appears onscreen when a new message arrives.



    Alert: When Show Icon is on, set whether a sound plays when a new message arrives. The options are: Vibrate, System Sound, Ringtone, and Mute (see Turn new email notifications on/off for more info).



    Signature: Tap the Signature field and enter the signature text. A signature includes information you want to add to the closing of all your messages, such as your name, address, and phone numbers; your website; or a personal motto. You can use a different signature for each email account.



    Reply-to Address: Enter the address you want recipients to see and reply to on your outgoing messages, if it is different from your actual email address.



    Show Email: Set how many days? worth of messages to retrieve from the server. The options are: 1 day, 3 days, 7 days, 2 weeks, 1 month, and All.



    Get Email: Set how frequently to synchronize email for this account. The options are: As items arrive, 5 minutes, 10 minutes, 15 minutes, 30 minutes, 1 hour, 6 hours, 12 hours, 24 hours, and Manual.



    Sync deleted emails (POP accounts only): Set whether messages should be deleted on the server when you delete them on your phone.



    Sync server to device (POP accounts only): Set whether messages should be deleted on your phone when they are deleted on the server.



    Default Folders (IMAP accounts only): Specify the folder where messages you send, save as drafts, or delete are stored.



    Change Login Settings: Tap Change Login Settings and tap the relevant fields to change the account information, such as incoming and outgoing mail servers, port numbers, and authentication settings. Make sure these settings match the settings you received from your email provider or system administrator before you began the set up process; if these settings do not match, you will have trouble sending or receiving email.



    Remove Account: Tap Remove Account, and then tap Remove Email Account to remove the email account.

    Tip For a list of incoming and outgoing mail server settings for common providers, see Mail server settings for common providers .

Turn new email notifications on/off

The settings you select here apply to individual email accounts. You can apply different settings to each email account.

  1. Open Email null>.
  2. Open the application menu and tap Preferences & Accounts.
  3. Tap an account in Accounts.
  4. In Show Icon, tap On or Off.
  5. Tap Alert, and tap any of the following:

    Vibrate: The phone vibrates with no other sound.



    System Sound: The system sound plays. If the ringer is off, the phone vibrates.



    Ringtone: Tap Ringtone, and tap a ringtone name. To hear the ringtone, tap to the right of its name. A ringtone that you choose plays.



    Mute: No sound plays and the phone does not vibrate.

Set email preferences that apply to all accounts

  1. Open Email null>.
  2. Open the application menu and tap Preferences & Accounts.
  3. Set any of the following:

    Smart Folders: Set whether to include All Inboxes and/or All Flagged messages as favorites at the top of Account List view.



    Accounts: Tap an account name to enter advanced settings or to change synchronization settings for email, contacts, calendar events, or tasks (see Enter advanced settings for an individual account).



    Add Account: Tap to add a new account.



    Default Account: Tap the account shown and then tap the account you want to set as the new default. The default account is used to send a message when you create a new message in Account List view, All Inboxes view, or All Flagged view. If you have only one email account on your phone, the Default Account preference is not displayed.

Setting up email accounts  (webOS 1.x)

Setting up email accounts

About email accounts

To get email on your phone, you must first create an account with a service provider. Then you need to enter the settings for that account?such as username and password?on your phone. You can set up email accounts on your phone anytime you open the Email application. You can add up to 16 email accounts of different types, such as a company account, an ISP account, and a web-based account, like Gmail. You can also use your phone's web browser to view your web-based email; just go to the email provider?s website.

The HP Synergy feature enables you to see email from all of your accounts in a single merged inbox view. If you reply to a message from this merged view, the message is sent from the same account in which it was received. If you create a new message from the merged inbox, the message goes out using the account you set as the default account.

If the email account you set up takes advantage of the Palm Synergy feature, then setting up email also synchronizes the provider's calendar and contacts.

If you entered settings for an online account such as Google (including domains hosted by Google) or Microsoft Exchange ActiveSync in Contacts or Calendar, your phone automatically syncs email messages with that account?you don?t need to set up the account again in the Email application.

Before you begin

  • Before you use your phone to send or receive messages, check your wireless service provider for pricing and availability of email services and data plans.
  • Make sure your phone is on and you?re inside a coverage area before you send or receive messages.

Select the type of account to set up

Select a procedure below based on the type of email account you wish to set up.

Set up email: Common providers

To set up Yahoo! Mail Plus and Hotmail Plus accounts, use the Set up email: Other providers procedure.

To access your free Yahoo! and Hotmail accounts, use the Web application. Some wireless service providers also support accessing free Yahoo! and Hotmail email accounts with the Email application. Check with your wireless service provider to see if your phone?s Email application supports access to free Yahoo! and Hotmail accounts.

  1. Open Email null>.
  2. Do one of the following:
    • If this is the first time you?re opening Email and you?re creating your first email account, enter your username and password, and tap Sign In.
    • If this is the first time you?re opening Email and you?ve already set up an email account and want to set up another one, tap Add An Account. Enter your username and password, and tap Sign In.
    • Open the application menu, tap Preferences & Accounts, and tap Add An Account. Enter your username and password, and tap Sign In.

    Note If your phone displays a message indicating that it cannot find your account settings, see Set up email: Other providers for instructions on setting up your email account on your phone.

Set up email: Microsoft Exchange ActiveSync (EAS)

About Exchange ActiveSync (EAS) and security policies

HP webOS Exchange ActiveSync (EAS) supports several EAS security policies. See Support for Exchange ActiveSync policies and remote wipe for details on supported policies.

About Exchange ActiveSync (EAS) and Microsoft Direct Push

If you want delivery of Microsoft Office Outlook email using Microsoft Direct Push, make sure that your IT organization uses Exchange Server 2007, or Exchange Server 2003 with Service Pack 2.

Procedure

Note If your IT department provides a self-signed certificate, you need to manually add the certificate to your phone. See Installing self-signed and privately issued certificates for information on installing a certificate.

Follow this procedure to get email from a corporate (EAS) account.

Before you begin Get this info from your email provider or system administrator:

  • Mail server name for receiving mail
  • Server domain name
  • Your username and password
  1. Open Email null>.
  2. Do one of the following:
    • If this is the first time you?re opening Email and you?re creating your first email account, enter your username and password, and tap Sign In.
    • If this is the first time you?re opening Email and you?ve already set up an email account and want to set up another one, tap Add An Account. Enter your username and password, and tap Sign In.
    • Open the application menu, tap Preferences & Accounts, and tap Add An Account. Enter your username and password, and tap Sign In.
  3. In Mail Type, tap POP to display the list of options, and then tap Exchange EAS.
  4. Verify the information in the other fields and change the info as needed based on the information you obtained.
  5. Tap Sign In.

Tip See Enter advanced settings for an individual account to set or change preferences such as notifications when messages arrive, your reply-to address, and how many days worth of messages to retrieve from the server.

Tip See Set email preferences that apply to all accounts to set preferences such as what appears in the merged inbox view and the default account to use.

Set up email: Other providers

Follow this procedure to get email from an account that you have with an Internet service provider (ISP), a work account other than a Microsoft Exchange ActiveSync account, or any other IMAP or POP email account.

Note webOS phones do not currently support accessing email with a VPN connection.

Before you begin Get this info from your email provider or system administrator:

  • Account type (POP or IMAP)
  • Incoming and outgoing mail server names
  • Incoming mail server username and password
  • Incoming and outgoing server port numbers
  • Any SSL requirements for incoming and/or outgoing mail
  • Any authentication (ESMTP) requirements for outgoing mail
  • Root folder (IMAP accounts only)

Note Most wireless service providers require that you set up Yahoo! Mail Plus and Hotmail Plus accounts as POP accounts. If your Yahoo! Mail Plus and Hotmail Plus account is currently set up as an IMAP account, check with your wireless service provider to see if they support IMAP accounts for your mail service.

  1. Open Email null>.
  2. Do one of the following:
    • If this is the first time you?re opening Email and you?re creating your first email account, enter your username and password, and tap Sign In.
    • If this is the first time you?re opening Email and you?ve already set up an email account and want to set up another one, tap Add An Account. Enter your username and password, and tap Sign In.
    • Open the application menu, tap Preferences & Accounts, and tap Add An Account. Enter your username and password, and tap Sign In.
    • Open the application menu and tap Manual Setup.
  3. If a message appears indicating that your settings cannot be found, tap OK and then tap Manual Setup.
  4. Verify the information in the other fields and change the info as needed based on the information you obtained from your email provider or system administrator.

    Tip You may also be able to locate incoming and outgoing server settings in the following article: Mail server settings for common providers .

  5. Tap Sign In.

Tip See Enter advanced settings for an individual account to set or change preferences such as notifications when messages arrive, your reply-to address, and how many days worth of messages to retrieve from the server.

Tip See Set email preferences that apply to all accounts to set preferences such as what appears in the merged inbox view and the default account to use.

Enter advanced settings for an individual account

  1. Open Email null>.
  2. Open the application menu and tap Preferences & Accounts.
  3. Tap the account name.
  4. Set any of the following:

    Account name: Enter the name that appears in the account list.



    Full name: Enter the name you want to appear in the From field for messages you send.



    Play sound: Set whether a sound plays when a new message arrives.



    Show notification: Set whether a notification appears onscreen when a new message arrives.



    Signature: Tap the Signature field and enter the signature text. A signature includes information you want to add to the closing of all your messages, such as your name, address, and phone numbers; your website; or a personal motto. You can use a different signature for each email account.



    Reply-to address: Enter the address you want recipients to see and reply to on your outgoing messages, if it is different from your actual email address.



    Sync deleted emails POP accounts only: Set whether messages should be deleted on the server when you delete them on your phone.



    Show email: Set how many days? worth of messages to retrieve from the server.



    Get email: Set how frequently to synchronize email for this account.



    Remove Account: Tap Remove Account, and then tap Remove Email Account to remove the email account.



    Change Login Settings: Tap Change Login Settings and tap the relevant fields to change the account information, such as incoming and outgoing mail servers, port numbers, and authentication settings. Make sure these settings match the settings you received from your email provider or system administrator before you began the set up process; if these settings do not match, you will have trouble sending or receiving email.

    Tip For a list of incoming and outgoing mail server settings for common providers, see Mail server settings for common providers .

Set email preferences that apply to all accounts

  1. Open Email null>.
  2. Open the application menu and tap Preferences & Accounts.
  3. Set any of the following:

    Show Smart Folders: Set whether to include All Inboxes and/or All Flagged messages in the Smart Folders list at the top of the merged folders view.



    Accounts: Tap an account name to enter advanced settings. See Enter advanced settings for an individual account.



    Default Account: Tap the account that will be used to send a message if you create a new message from a merged folder view such as All Inboxes or All Flagged. If you have only one email account on your phone, the Default Account preference is not displayed.



    Add Account: Tap to add a new account.

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Getting Started