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Treo Pro Battery Charging Questions and Answers

Treo Pro Battery Charging Questions and Answers

Article ID: 40319

Note - Use only a Palm branded chargers. Not all USB chargers are created equal and may stress the device's battery.




Why doesn't my device power on?

There could be several causes for this:

  • New devices are shipped in "sleep" mode and need to be awakened. For more information, see Knowledge Library article 43307 Powering ON the Treo Pro smartphone
  • The battery is discharged. If you encounter a problem while charging please refer to the questions below.
  • In some rare cases the device may not initially wake up from "sleep" mode when removing and replacing the battery. This usually occurs when the device goes into a deep sleep mode in which the battery has been dormant to the point that it only maintains minimal functioning power. In this situation, the battery is still fully functional, but before it can be used it must be charged in the device for at least 1 hour.



When I try to charge my battery, the LED doesn't light up. Why?

There could be several causes for this:

  • It can take anywhere from 30 seconds to 1 minute to activate the LED.
  • The device didn't register the connection. Try disconnecting and re-connecting the cable.
  • Your battery could be completely discharged, in this state it could take up to 20 minutes for the battery to obtain enough charge to activated the LED. Please continue to charge to full capacity as indicated by the battery status meter on the device.



Why doesn't my battery charge?

When, plugged into the charger, the device may not charge a completely discharged battery. This scenario is most likely to happen if you leave the battery drained for a few days before trying to charge it in the device. in this state it could take up to 20 minutes for the battery to obtain enough charge to activated the LED. Please continue to charge to full capacity as indicated by the battery status meter on the device.




Why does my battery seen to drain so fast?

The length of a battery charge on your Treo Pro can vary depending on the way you use your device. Different functions and applications can affect how long a battery charge lasts.

The biggest factors affecting battery life are:

  • Wi-Fi
  • GPS
  • Email Synchronization
  • Blue Tooth
  • Instant Messaging

For more information see the Knowledge Library article Maximizing battery life on your Treo Pro.