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Email setup guide for Treo 700p smartphones (Verizon)

Email setup guide for Treo 700p smartphones (Verizon)

Article ID: 42711

Welcome! This guide will help you decide which email application to use, and you'll learn how to set it up on your Verizon Wireless Treo 700p smartphone (for Sprint, click here). Want a printed guide?

On your smartphone, there are four ways to check your email. Click on the method that works best for you.

Email, VersaMail VersaMail: For wireless Microsoft Exchange ActiveSync (corporate Outlook) email, Calendar and Contacts synchronization. Talk to your IT helpdesk to see if your company supports Exchange ActiveSync.

Also use this application for personal or business POP3 or IMAP mail services such as EarthLink, Gmail, AOL, and Yahoo! Mail Plus; email synchronization only.

Note: VersaMail is not built into your smartphone. You must install it from the Treo 700p CD.

Supports: Exchange Server, Domino Server, POP3, IMAP

Wireless Sync from Verizon Wireless Sync: To use this application, you must subscribe to the Wireless Sync feature from Verizon Wireless (additional charges may apply). For more info, see the documentation here: www.wirelesssync.vzw.com

Supports: Exchange Server, Domino Server, POP3, IMAP

Web Web Browser: For Web-based email, such as Hotmail, Gmail, and Yahoo!

Supports: Mail through a web portal. May not support all web-based email services.


VersaMail

Which type of VersaMail user are you?


Setting up a Microsoft Exchange ActiveSync account in VersaMail

If your corporate email system uses Microsoft Exchange Server 2003, you may be able to use Microsoft Exchange ActiveSync on your device. Microsoft Exchange ActiveSync works with the Calendar, Contacts, and VersaMail applications on your device to directly download calendar events, contact information, and email messages from the server - without going through your desktop PC.

First, get this information from your IT department:

Microsoft Exchange 2003 mail server
If your corporate mail system does not use this type of server, you cannot use Microsoft Exchange ActiveSync.
Mail server name
The name of the mail server that provides wireless access to your mail system. Some companies do not give out this information because they do not want wireless access to the system. If you cannot obtain the server name, you cannot use Microsoft Exchange ActiveSync.
Proxy server
Your IT department can tell you whether a proxy server is used and, if so, the name of the server.
VPN requirement
Some companies require a virtual private network (VPN) for accessing the server.

If you set up VersaMail to work with Microsoft Exchange ActiveSync, Calendar and Contacts information automatically synchronizes directly with the Exchange server, along with email messages. You cannot choose to synchronize Calendar and Contacts info with Palm Desktop software or Outlook once you set up VersaMail to work with a Microsoft Exchange ActiveSync account. If you do not want to synchronize Calendar and Contacts info with the server, do not set up VersaMail to work with a Microsoft Exchange ActiveSync account.

Next, install VersaMail on your smartphone

Your smartphone does not include the VersaMail application on the the device. You'll need to install it from the software CD.

  1. Insert the Palm Software Installation CD into the CD drive on your computer.
  2. Click Install bonus software.
  3. Click the name of the application you want to install: VersaMail.
  4. Click Install (on the right side of the screen).
  5. Synchronize your smartphone with your computer to install the application(s).

Now you're ready to set up Exchange ActiveSync in VersaMail

On your device, press Power/End to wake up the screen, and then press Center to turn off Keyguard.

Press Applications and then select Email.

If you see the "Initial Setup" screen, select Continue to begin the setup.

Enter the basic account information:

  • In the Account Name field, enter a descriptive name. This can be anything you wish, such as "Work Email."
  • Select the Mail Service pick list, and then select Exchange ActiveSync.
  • Select Next.

Enter the account username and password:

  • Enter the username you use to access your email. In some systems, this is your Windows username (such as "John Doe"); in others, it's something else. Get this information from your IT department.,
  • Select the Password box, enter your email account password, and then select OK. Again, in some cases, this is your Windows password. Talk to IT about this password.
  • Select Next.

Enter your email address and Exchange mail server name. Select Next.

Select one of the following:

  • Done: Finish and go to the Inbox of the account you set up, where you can begin getting and sending email.
  • Advanced: Set more mail options.
  • Test Settings: Ping the Exchange Server and find out if your settings are correct, without downloading email yet. You'll see a message that states whether the test was successful.

Optional: If you selected Advanced ...

Select any of the following:

  • Port Number: By default, the port number setting is 443. You may need to change the port number if you choose not to retrieve incoming mail over a secure connection.
  • Use Secure Connection (SSL): By default, this box is checked, meaning you can retrieve incoming mail over a secure (Secure Sockets Layer, or SSL) connection. Uncheck the box if you do not want to receive email over an SSL connection.

Select Next.

Optional: If you selected Advanced ...

If you use a proxy server, enter the proxy server name and port number, and check the box if your server requires authentication. Check with your system administrator for this information. When you have finished, select Done.

Optional: If your system requires a VPN connection for email ...

A VPN connection enables you to log in to your corporate mail server through the company?s firewall (security layer). You need a VPN if your device and your company?s server are located on opposite sides of the firewall.

Check with your company?s server administrator to see if a VPN is required for accessing the corporate network. Your device software installation CD may contain a link to download VPN software for the device. If it does not, you need to purchase third-party VPN software. Learn more and install VPN.

Once you download or install the software, you set up a VPN connection in Preferences on your device.

After you set up a VPN, you need to connect to it in order to retrieve email messages from your corporate mail server. You must do this each time you open VersaMail to retrieve messages from the server.

  • Go to Applications and select Email.
  • Open the menus .
  • Select Options, and then select Connect VPN.
  • Enter the username and password you use to log in to the VPN.
  • Select OK.

Done!


Setting up a Lotus Notes account in VersaMail

Windows only

First, install VersaMail on your smartphone

Your smartphone does not include the VersaMail application on the the device. You'll need to install it from the software CD.

  1. Insert the Palm Software Installation CD into the CD drive on your computer.
  2. Click Install bonus software.
  3. Click the name of the application you want to install: VersaMail.
  4. Click Install (on the right side of the screen).
  5. Synchronize your smartphone with your computer to install the application(s).

Now you can set up your email account in VersaMail

On your desktop PC:

  • From the Windows Start menu, navigate to Programs, then Palm, then VersaMail Setup.
  • Select your device username from the list, and then select the option to create a new VersaMail account.

Enter the basic account information:

  • In the Account Name field, enter a descriptive name. This can be anything you wish, such as "Work Email."
  • Select the Mail Service pick list, and then select Exchange ActiveSync.
  • Select Next.

Open the drop-down list and select Lotus Notes 5.x or higher.

Select your synchronization option:

  • If you plan to synchronize email wirelessly between your device and your computer, select the top button, click Next, and skip to the next step.
  • If you plan to synchronize email using the cable, select the bottom button, click Next. Then, browse to and open your Lotus Notes ID file. Select whether to synchronize with your desktop PC or directly with your Domino server.

If you selected to synchronize wirelessly:

Enter the names of the incoming and outgoing mail servers for this account. Check with your email service provider for this information. Click Next.

Optional:

  • To enter advanced settings for this account, click Advanced Settings.
  • To test the account settings you have entered, click Test My Settings. Click OK after the settings have been tested.

Select whether you have finished setting up accounts or you want to set up another account, and then click Next.

When you have finished setting up all accounts, click Finish on the Transfer Settings screen.

Perform a HotSync operation to transfer all account information to your device.

Done!


Setting up a personal/corporate POP3 or IMAP email account in VersaMail

VersaMail includes the settings for several major email providers. If your provider is listed below, click here to skip to the setup information.

  • AOL
  • Apple.Mac
  • AT&T Global
  • BellSouth
  • Cablevision
  • Charter
  • Comcast
  • Compuserve
  • Covad
  • Earthlink
  • Gmail
  • Mail.com
  • NetZero
  • RCN
  • SBC/PacBell
  • SBC/Prodigy
  • Speakeasy
  • Verizon DSL
  • Yahoo! (fee-based accounts only)

If your email service provider is not listed, take a moment to collect this information about your email account:

Protocol
Does your provider user POP or IMAP?
Email address
Example: johndoe@palm.com
Email username
Usually, this is the part of your email address before the "@" sign (such as "johndoe"). But some providers use the entire email address as your username (such as "johndoe@palm.com").
Email password
Example: j0hnP03
Incoming Mail Server
Example: pop.palm.com
Outgoing Mail Server
Example: smtp.palm.com ? you may also need Port Number, SSL requirements, and ESMTP authentication requirements
Other information
Your email service provider may have special requirements for the following:
  • Port number for incoming server or outgoing server
  • SSL (secure connection) for incoming server or outgoing server
  • Authentication for incoming server (APOP) or outgoing server (ESMTP); if ESMTP, username and password

Now, install VersaMail on your smartphone

Your smartphone does not include the VersaMail application on the the device. You'll need to install it from the software CD.

  1. Insert the Palm Software Installation CD into the CD drive on your computer.
  2. Click Install bonus software.
  3. Click the name of the application you want to install: VersaMail.
  4. Click Install (on the right side of the screen).
  5. Synchronize your smartphone with your computer to install the application(s).

Entering information to set up your POP3/IMAP account in VersaMail

On your device, press Power/End to wake up the screen, and then press Center to turn off Keyguard.

Press Applications and then select Email.

If you see the "Initial Setup" screen, select Continue to begin the setup.

Give this account a name. It can be anything you like, such as "Personal Email."

Select the name of your email provider from the Mail Service list. If you don't see the name in the list, select Other, then select the protocol (POP3 or IMAP) used by your provider.

Select Next.

In the Username field, enter the part of your email address that comes before the @ sign. Note: Some email providers use your entire email address as your username, including the @ sign and the text after it.

Tap on the Password box and enter your email password, then select OK.

Select Next.

If your email provider appeared in the list earlier, the fields on this screen will already be filled in. If you selected "Other," enter your email address, the Incoming server and the Outgoing server.

Select Next.

For most email services, no more configuration is necessary. Select Done. You're finished; ignore the steps below.

If your email provider requires special security settings (port number, SSL, APOP, ESMTP), select Advanced.

Enter the Incoming Port Number, SSL setting and APOP settings for your email provider.

Select Next.

Enter the Incoming Port Number, SSL and ESMTP settings for your email provider.

Select Done.

Done!


Verizon Wireless Sync

With Wireless Sync from Verizon, you can use your Treo smartphone to access your email on your corporate Exchange or Domino server.

Which type of Wireless Sync user are you?


Setting up Wireless Sync for a personal (Internet) email account
or
Setting up Wireless Sync for a corporate email account does not use a Microsoft Exchange Server or Domino server

Take a moment to collect this information about your email account:

Wireless Sync password
(if you have one)
You may not yave a Wireless Sync password yet; that's okay, you'll set one up in the steps below. If you have a password but don't remember what it is, you'll have an opportunity to set up a new temporary password below.
Mobile phone number
The number associated with your Treo 700p smartphone.
Email address and password
Get this information from your email service provider. If you're setting up a corporate email account, contact your IT Helpdesk.
Incoming mail server
Example: pop.palm.com
Incoming mail port number
Contact your email service provider for this information. If you're setting up a corporate email account, contact your IT Helpdesk.
Mail protocol
Either POP or IMAP. Contact your email service provider for this information.

Entering information to set up your email account in the Wireless Sync application

In the Wireless Sync application, all personal email accounts, such as Earthlink, AOL, or Yahoo! Mail Plus, are considered Internet email accounts. In addition, any corporate email account that does not use a Microsoft Exchange or Domino server is referred to as an Internet email account.

  1. Go to Applications and select Wireless Sync.
  2. Select Start to download the Wireless Sync software to your smartphone.
  3. Leave the Wireless Sync server box empty, and then select Next.
  4. Select Yes, No, or Forgot, to indicate whether you have a Wireless Sync password. If you select No, your smartphone?s web browser opens and you are taken through a series of steps to create an account. If you select Forgot, Verizon Wireless sends a temporary password to your smartphone.
  5. Set the following Account Setup info, and then select Next:
    • Mobile number: Enter your smartphone?s phone number, if it is not already filled in.
    • Password: Enter the password for your Wireless Sync account.
    • Read Terms & Conditions: Select this button to read about your Wireless Sync account.
    • I agree to the terms & conditions: Check the box to indicate that you agree to the terms and conditions. You cannot continue unless you check this box.
  6. Set the following Account Setup info, and then select Next:
    • Confirm home time zone: Select the pick list and select the time zone where you live.
    • Enable weather info for my ZIP code: Enter the ZIP code where you live, so that you can receive local weather reports.
  7. Set the following Email Setup info, and then select Next:
    • Set up Internet email: Select this setting to set up Wireless Sync to work with your existing Internet email account.
    • Email Address: Enter the email address you want Wireless Sync to access.
    • Password: Enter the password you use to access this email address.
  8. If Wireless Sync recognizes your mail settings, the first sync begins and you are done with the setup process.
    • If Wireless Sync does not recognize your mail settings, enter the following information, and then select Next:
      • Server name: Enter the name of your incoming mail server, such as mail.palm.com.
      • Port: Enter the port number for your incoming mail server, such as 110 (POP) or 143 (IMAP).
      • POP: If you are connecting to a POP server, check the POP box. If you are connecting to an IMAP server, leave this box empty. If you are not sure which type of server you?re connecting to, contact your email provider.
      • Leave messages on server: Check this box if you want to leave a copy of your messages on the mail server after you download them to your smartphone. If you want to delete the messages from your mail server after downloading them to your smartphone, leave this box empty.


Setting up Wireless Sync for a corporate email account that uses Microsoft Exchange Server or Domino server

If your company uses a Microsoft Exchange Server or a Domino server, follow these steps to set up your email account settings in the Wireless Sync application. If your company uses a different type of mail server, see "My corporate email account does not use a Microsoft Exchange Server or Domino server," above.

Take a moment to collect this information about your email account:

Wireless Sync password
(if you have one)
You may not yave a Wireless Sync password yet; that's okay, you'll set one up in the steps below. If you have a password but don't remember what it is, you'll have an opportunity to set up a new temporary password below.
Mobile phone number
The number associated with your Treo 700p smartphone.
Email address and password
Get this information from your email service provider. If you're setting up a corporate email account, contact your IT Helpdesk.

Entering information to set up your email account in the Wireless Sync application

  1. Go to Applications and select Wireless Sync.
  2. Select Start to download the Wireless Sync software to your smartphone.
  3. Leave the Wireless Sync server box empty, and then select Next.
  4. Select Yes, No, or Forgot, to indicate whether you have a Wireless Sync password. If you select No, your smartphone?s web browser opens and you are taken through a series of steps to create an account. If you select Forgot, Verizon Wireless sends a temporary password to your smartphone.
  5. Set the following Account Setup info, and then select Next:
    • Mobile number: Enter your smartphone?s phone number, if it is not already filled in.
    • Password: Enter the password for your Wireless Sync account.
    • Read Terms & Conditions: Select this button to read about your Wireless Sync account.
    • I agree to the terms & conditions: Check the box to indicate that you agree to the terms and conditions. You cannot continue unless you check this box.
  6. Set the following Account Setup info, and then select Next:
    • Confirm home time zone: Select the pick list and select the time zone where you live.
    • Enable weather info for my ZIP code: Enter the ZIP code where you live, so that you can receive local weather reports.
  7. Set the following Email Setup info, and then select Next:
    • Set up Exchange or Domino email: Select this setting to set up Wireless Sync to work with your corporate email account.
    • Email Address: Enter the email address you want Wireless Sync to access.
  8. When the Congratulations message appears, select Done.
  9. On your desktop PC, go to www.wirelesssync.vzw.com/monitor to install the software that lets Wireless Sync work with your server.


Setting up Wireless Sync for a corporate email account that uses a Wireless Sync server which connects to a Microsoft Exchange Server or a Domino server

If your company uses a Wireless Sync server to connect to your Microsoft Exchange Server or a Domino server, follow these steps to set up your email account settings in the Wireless Sync application.

Take a moment to collect this information about your email account:

URL for the Wireless Sync server
(if you have one)
This is the server that connects to your company's Microsoft Exchange Server or Domino server. Get this information from your IT Helpdesk.
Your corporate login and password
Get this information from your IT Helpdesk.

Entering information to set up your email account in the Wireless Sync application

  1. Go to Applications and select Wireless Sync.
  2. Select Start to download the Wireless Sync software to your smartphone.
  3. Check the box asking if your company has a Wireless Sync server, and then select Next.
  4. Enter the URL for your company?s Wireless Sync server, and then select Next.
  5. Select Yes or No to indicate whether you have a Wireless Sync password. If you select No, your smartphone?s web browser opens and you are taken through a series of steps to create an account.
  6. Set the following Account Setup info, and then select Next:
    • Mobile number: Enter your smartphone?s phone number, if it is not already filled in.
    • Password: Enter the password for your Wireless Sync account.
    • Read Terms & Conditions: Select this button to read about your Wireless Sync account.
    • I agree to the terms & conditions: Check the box to indicate that you agree to the terms and conditions. You cannot continue unless you check this box.
  7. Set the following Account Setup info, and then select Next:
    • Confirm home time zone: Select the pick list and select the time zone where you live.
    • Enable weather info for my ZIP code: Enter the ZIP code where you live, so that you can receive local weather reports.
  8. When the Congratulations message appears, select Done.


Web Browser

The Web browser gives you access to your Web-based email on your device. Although you can use the same Web address that you use on your desktop PC, we recommend using a Web address that is designed for mobile devices when you access email on your device.

This email option lets you:

  • Access an email account that?s set up on a Windows or Mac computer
  • Check free Web mail, such as Hotmail, Gmail, or Yahoo!


View web-based email in the Web Browser

  1. Press Applications .
  2. Select the Web application.
  3. Tap the globe icon at the top of the screen and enter the mobile web address. Here are a few common mobile email websites:
  4. When the page has loaded, press Menu and then select Add Bookmark so that you can quickly access this site in the future.