Try these steps if you can’t download an application using App Catalog. Stop when the problem is solved.

1. If you have a version of the app installed without using App Catalog, delete it before installing the App Catalog version. All applications have a unique App ID, even those that did not originate in App Catalog. Your webOS device can serve only one App ID instance at any given time.
2. If you received an error message that there is not enough room to install the app, make space for the new application by deleting applications you don’t use or moving to a computer files you don’t use. See “Deleting applications” in Using HP App Catalog , Using HP App Catalog on an HP TouchPad , or Using USB drive mode to transfer files to your device .

   Important Information stored in an application is stored only within the application, so you cannot access this info after you delete the app. Before you delete an app, write down any info you want to save. Alternately, you can save a screen capture of relevant info by pressing and holding Option + Sym + P (smartphone) or the power + center buttons (tablet). Screens you capture are saved in the screencaptures folder.

   Tip If you delete an app purchased from App Catalog, you don’t have to purchase the application again. Purchased applications are associated with your HP webOS Account.

3. Look for the app in Software Manager.
   1. Open Software Manager .
   2. Apps is selected by default, showing downloaded apps that appear in the Launcher. Tap Other to manage background apps and services that do not appear In the Launcher.
      
      You may see one of the following icons:
      
      

      Icon	Description
      	The download or installation of the app failed. Tap the icon and follow the prompts to fix the issue.
      	The app is currently downloading.
      	The app download is currently paused. Tap the icon to resume the download.
      1.0.30	A version number indicates the application is already on your device. If there is a down arrow next to it, an update is available for the app.

4. On smartphones or tablets with a wireless service provider plan, check for a roaming icon. If you are roaming, check to see if data roaming is enabled (additional charges may apply; check with your wireless service provider), or go to step 5 to try the download using a Wi-Fi connection (if Wi-Fi is available on your device).
   
   To enable data roaming:
   
   
   1. Open Phone .
   2. Open the application menu and tap Preferences.
   3. Under Network, set the following:
      • Voice Network: Set to Automatic to allow roaming on other networks.
      • Data roaming: Set to Enabled to allow web browsing, email, multimedia messaging, and instant messaging when you are roaming. This option appears only if you have set Voice Network to Automatic.
      • Data Usage: Set to ON to enable data usage.
5. Establish a Wi-Fi connection (if Wi-Fi is available on your device), and then try the download again. See Using Wi-Fi .
6. Restart your device, and then try the download again:
   1. Open Device Info .
   2. Tap Reset Options.
   3. Tap Restart.
   4. After the device restarts, find the app in App Catalog, or tap the link for the app (if this is a beta app or web-distributed app) and attempt the download again.

Try these steps if you can’t download an application using App Catalog. Stop when the problem is solved.

1. If you have another version of the app (installed on the phone without using App Catalog) already on your phone, delete it before installing the App Catalog version. All applications have a unique App ID, even those that did not originate in App Catalog. Your webOS phone can serve only one App ID instance at any given time.
2. If you received an error message that there is not enough room to install the app, make space for the new application by deleting another application. See “Deleting applications” in Using App Catalog or Using USB Drive mode to transfer photos, music, videos, documents, and other files to your phone .

   Important Information stored in an application is stored only within the application, so you cannot access this info after you delete the app. Before you delete an app, write down any info you want to save. Alternately, you can save a screen capture of relevant info by pressing and holding Option + Sym + P. Screens you capture are saved in the Screen captures folder in Photos.

   Tip If you delete an app purchased from App Catalog, you don’t have to purchase the application again. Purchased applications are associated with your Palm profile account.

3. Look for the app in My Applications within App Catalog.
   1. Open App Catalog .
   2. Tap in the lower-right corner. The My Applications screen lists all of the apps you downloaded from App Catalog.
      
      
      
      
      
      Check for one of the following icons to the right of the app name:
      
      

      Icon	Description
      	The download or installation of the app failed. Tap the icon and follow the prompts to fix the issue.
      	The app is currently downloading. Go through the next steps to make sure you have a good connection for the download.
      	The app download is currently paused. Tap the icon to resume the download.
      	The application is already on your phone. The icon indicates that a new version is available. You can tap the icon to download and install the new version at any time. Look on the bottom of the first page in the Launcher to find your app.

4. Check to see if you are roaming. If you see at the top of the screen, that indicates that you are roaming. You can check to see if data roaming is enabled (additional charges may apply; check with your wireless service provider) or go to step 5 to try the download using a Wi-Fi connection (if Wi-Fi is available on your phone).
   
   To enable data roaming:
   
   
   1. Open Phone .
   2. Open the application menu and tap Preferences.
   3. Under Network, set the following:
      • Voice Network: Set to Automatic to allow roaming on other networks.
      • Data roaming: Set to Enabled to allow web browsing, email, multimedia messaging, and instant messaging when you are roaming. This option appears only if you have set Voice Network to Automatic.
      • Data Usage: Set to ON to enable data usage.
5. Establish a Wi-Fi connection (if Wi-Fi is available on your phone), and then try the download again. See Using Wi-Fi .
6. Restart your phone, and then try the download again:
   1. Open Device Info .
   2. Tap Reset Options.
   3. Tap Restart.
   4. After the phone restarts, find the app in App Catalog, or tap the link for the app (if this is a beta app or web-distributed app) and attempt the download again.