Support Knowledgebase

Get better support by selecting a specific product

Windows Vista info for Palm devices

Windows Vista info for Palm devices

Article ID: 44532

Palm Desktop compatibility with Windows 7 and 64-bit editions

Windows 7 logo

Palm Desktop 6.2 was designed for 32-bit editions of Windows XP and Windows Vista. You may be able to use this software with other versions of Windows.

Windows 7: Many users have successfully installed and used Palm Desktop 6.2 with Windows 7. Palm has not done thorough testing with a range of third-party equipment running Windows 7, therefore Palm cannot guarantee compatibility.

64-bit editions of Windows: USB HotSync is not supported. Instead, synchronize through a Bluetooth wireless connection: set up Bluetooth HotSync.

Whether you sync with Palm Desktop or Microsoft Outlook, a Windows Vista compatible solution is available for your Palm device. Update your sync software to access the latest enhancements and add compatibility for Vista.

Palm OS:

Palm Desktop and HotSync Manager

Palm Desktop by ACCESS 6.2 is compatible with Windows Vista.

This software includes a Windows Vista compatible Install Tool, which allows you to sync .prc and .pdb files (Palm OS applications and databases) to your device.

Please note, 64-bit Windows Vista is not supported for USB synchronization. However, 64-bit Windows users can sync through a Bluetooth wireless connection. After installing Palm Desktop 6.2, see: Synchronizing under 64-bit Windows Vista: Bluetooth HotSync setup.

Outlook 2007 update for Windows Vista

If you use Microsoft Office Outlook 2007, this update lets you perform HotSync operations with Outlook's Calendar, Contacts, Tasks and Notes.

Chapura PocketMirror note: Some Palm devices use this third-party software to sync with Outlook, instead of Palm Outlook Conduits. If you use PocketMirror, you may need to install an update: info.

Windows Mobile:

for Treo Pro, 800w, 750, 700w/wx

Windows Mobile Device Center (previously ActiveSync)

Windows Vista introduces a new method for device synchronization called Windows Mobile Device Center (WMDC). This method replaces ActiveSync.

With this new method you do not need to install the ActiveSync software on your Getting Started Disc (if provided). Microsoft ActiveSync is not compatible with Windows Vista because WMDC replaces it. However you can still run the Getting Started Disc in order to install the User Guide or any included Bonus Applications.

For detailed instructions on installing and using WMDC, please see the following links:


Palm OS or Windows Mobile: what's the difference?

The operating system on your device determines the type of sync software you need. There are Windows Vista options for both types of device.

Palm Desktop 6.2 is for Palm OS devices (Centro; Treo 755p, 680, 700p, etc.).

Windows Mobile Device Center (previously ActiveSync) is for Windows Mobile devices (Treo Pro, Treo 800w, 750 and 700w/wx).

64-bit edition support

Palm does not support USB synchronization on 64-bit versions of Vista. However, you can set up your Palm device to synchronize using Bluetooth technology here?s how:  Synchronizing under 64-bit Windows Vista: Bluetooth HotSync setup.  Synchronization via Exchange ActiveSync is unaffected by this limitation.

This limitation does not affect Palm Windows Mobile devices which use ActiveSync and Windows Mobile Device Center for synchronization.