This article applies to devices synchronizing with Palm Desktop
by Access 6.2 for Windows.
When synchronizing with Palm Desktop 6.2, users may experience
an error dialogue after a successful synchronization stating that
the "HotSync operation completed with errors".
- Click on the error dialogue to bring up the HotSync log.
- Expand the HotSync operation for the date in question by
clicking the [+]
- Click the blue link to access your devices backup folder
information
- Click the [+] to expand the Failed to backup…
field
If the file PmTraceDatabase is visible under Failed to
backup…, this is expected behavior. This database does
not hold any device or PIM information.
This error may occur on subsequent synchronizations. It is
acceptable to ignore this error, as it has no effect on the backed
up data.
Utility for corrrecting this problem: FixPMTrace
Please install and run the utility called FixPmTrace to prevent the error message seen in the HotSync log.
Cause of the issue: PmTraceDatabase file has incorrect file attribute set
Method
- Install fixpmtrace.prc onto your Palm OS handheld or phone using the install tool.
- Locate FixPmTrace in the Palm Launcher and launch the application.
- Observe the Success! message. You can exit the FixPMTrace application and delete the application if you wish.
