Important This issue has been addressed in webOS version 1.2.1
for Sprint. Check your phone for the latest Updates .
For end users
If your phone is currently running HP webOS software v1.2, you may encounter either
of the following with some Exchange server configurations:
- Trouble accessing your Exchange information on your
phone
- The following error message appears in the Email, Calendar,
Contacts, and Tasks apps after setting up or adding an account that
you previously deleted:
If you encounter the situations described above, your IT administrator
just needs to modify the security settings on the Exchange server
to enable access to your Exchange account. Refer your IT administrator
to the instructions in this article for details.
If your IT administrator cannot make the required changes,
you can do either of the following:
- Access your Exchange account using the Web app on your
phone. Simply point the Web app to your Outlook Web Access (OWA)
portal. If you don’t know the web address for your OWA portal, ask
your IT administrator to provide this info.
- Download and install the previous version of webOS (1.1.0).
See Revert your phone to webOS 1.1.0
For IT administrators
Accessing Exchange accounts without
requiring passwords
If the Required Password policy is not enabled on the Exchange
server, and you do not want to enable this policy at this time,
follow the steps in this section to enable users to access Exchange
data on webOS phones:
- Open the Properties dialog box
associated with the Exchange user’s security policy. Your current
settings should look similar to the screen shown here.
- Check the Required Password box.
Note You will disable this setting later in the procedure, so don’t
be concerned about enabling now.
- Check all three of the following sub-policy boxes:
-
Number of failed attempts allowed
-
Minimum password length
-
Time without user input before password must be
re-entered (in minutes)
- Set values for the three sub-policies you just enabled based
on the Exchange users’ usage patterns. (The values shown above are
sample values.) See your Exchange Administration documentation for
details.
- Click Apply.
- Uncheck the Require password box only.
- Click Apply again and then click OK.
The webOS phone can now sync with the server.
Accessing Exchange accounts when
requiring passwords
If the Required Password policy is enabled on the Exchange
server, follow the steps in this section to enable users to access
Exchange data on webOS phones:
Note These steps change the security settings for all accounts
associated with this policy.
- Open the Properties dialog box
associated with the Exchange user’s security policy. Your current
settings should look similar to the screen shown here.
- Check all three of the following sub-policy boxes:
-
Number of failed attempts allowed
-
Minimum password length
-
Time without user input before password must be
re-entered (in minutes)
- Set values for the three sub-policies you just enabled based
on the Exchange users’ usage patterns. (The values shown above are
sample values.) See your Exchange Administration documentation for
details.
- Click Apply and then click OK.
The webOS phone can now sync with the server.
