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Resetting your device (Soft, System/Warm, Hard, In-Cradle, Power Down, Battery Disconnect, Zero Out)

Resetting your device (Soft, System/Warm, Hard, In-Cradle, Power Down, Battery Disconnect, Zero Out)

Article ID: 887

Want to reformat your device for increased privacy?

If you are parting with your Palm device, you may wish to perform a Factory Reset to reduce the chance of your private information getting into someone else's hands. See Knowledge Library article 15574 to learn more.

Want to back up and restore your data?

Be sure to perform regular HotSync operations to back up items in your device's Program Memory. That way, if you need to reset your device in a way that deletes all data, you'll have a backup that you can use to restore your data when you get back to your desktop PC.

Soft Reset

A soft reset is similar to restarting a desktop computer. It's the most useful trick in your toolbox for fixing a variety of issues.

Soft resets usually do not affect your personal data on your device, unless your battery is low. If see battery warnings, change or charge your batteries immediately even if there is an error message onscreen. Also, it's a good practice to perform a HotSync operation before any reset (assuming that synchronization is not the problem you are trying to fix).

Smartphones:

  • Centro
  • 755p
  • 700p
  • 680
  • 650
  1. Turn off wireless mode by pressing and holding the red Power/End key.
  2. Remove the battery cover.
  3. Take out the battery.
  4. Put the battery back in.
  5. Replace the battery cover.
  6. After a soft reset, a logo screen appears, followed shortly by a Preferences screen asking you to set time and date.

All other devices:

  • Tungsten
  • Zire
  • LifeDrive
  • Others
  1. Use an unfolded paper clip, or the reset tool at the tip of your stylus.
  2. Gently press and release the RESET button inside the hole on the back panel of your device (where's the reset hole?).
  3. After a soft reset, a logo screen appears, followed shortly by a Preferences screen asking you to set time and date.
  4. All data on your device should be retained. If you do lose data after a soft reset, you may have a more serious issue with your hardware that requires a repair.

If a soft reset does not resolve your problem, you may need to try one of the other resets below.

System (Warm) Reset

A system reset tells your device to stop what it's doing and start over again, bypassing any system extensions. This can help you with "boot loop" errors, allowing you to remove any recently installed third-party applications that might be causing the problem.

Be sure to perform a soft reset at the end: Certain features of your device, such as HotSync and some wireless communications, will be disabled after the system reset. You need to perform a soft reset to enable these features again.

Smartphones with removable batteries:

  • Centro
  • Treo 755p
  • Treo 680

All other devices:

  • Treo 700p
  • Treo 650
  • Tungsten (all models)
  • Zire (all models)
  • LifeDrive
  • Others
  1. Turn off wireless mode by pressing and holding the red Power/End key.
  2. Remove the battery cover.
  3. Press and hold the UP button on the front panel of your device.
  4. Take out the battery.
  5. Put the battery back in.
  6. If you see a progress bar (see below), keep holding the UP button.
  7. Next, the Palm Powered screen (see below) will appear. Release the UP button when you see it.
  8. Important: Perform a soft reset after confirming that the System Reset fixed your issue.
  1. Press and hold the UP button on the front panel of your device.
  2. Use an unfolded paper clip, or the reset tool at the tip of your stylus. Gently press and release the RESET button inside the hole on the back panel of your device (where's the reset hole?).
  3. If you see a progress bar (see below), keep holding the UP button.
  4. Next, the Palm Powered screen (see below) will appear. Release the UP button when you see it.
  5. Important: Perform a soft reset after confirming that the System Reset fixed your issue.

The progress bar

On some devices, you may see a Palm or palmOne logo and a progress bar first. Do not release the UP button until the second, circular Palm Powered logo appears.

Newer devices with orange "Palm" logo:

Orange Palm logo

Keep holding the Up button during this screen.

Palm Powered logo

When you see this screen, release the Up button.

- OR - Keep holding the Up button when you see the progress bar. Release the Up button when the progress bar completes and disappears.

Older devices with red and orange "PalmOne" logo:

palmOne logo

Keep holding the Up button during this screen.

Palm Powered logo

When you see this screen, release the Up button.

The Palm Powered logo

Depending on your device, the Palm Powered logo looks like:

Palm Powered circle logo screenshot Palm Powered oval logo screenshot Old Palm Computing logo screenshot

Test the reset

Because this reset is a bit awkward to perform, sometimes it doesn't actually happen when you think it does. Test to see if it worked:

  1. Go to the Applications launcher and open Prefs.
  2. Select General (on some devices, you may need to select Power).
  3. Go to Beam Receive. Try to select On. If it still displays "Off," then your device was correctly system reset.


Hard Reset

Warning: A hard reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. Don't perform a hard reset unless you've backed up your data, or you're willing to lose everything.

HotSync note:Some third-party applications change the way your device backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.

Smartphones with removable batteries:

  • Centro
  • Treo 755p
  • Treo 680

All other devices:

  • Treo 700p
  • Treo 650
  • Tungsten (all models)
  • Zire (all models)
  • LifeDrive
  • All others
  1. Remove the battery cover.
  2. Press and hold the Power (on/off) button on your device. Treo 600?1;
  3. While holding the Power button, take out the battery and put it back in.
  4. If you see a progress bar (see below), keep holding the Power button.
  5. Next, the Palm Powered screen will appear. Release the Power button when you see it.
  6. You'll see a screen that asks: Erase all data? YES = "up" button NO = any other button. Press UP on your 5-way navigator to complete the hard reset.

1 - Treo 600 smartphones have two power buttons. Hold down the one on the top of the unit next to the antenna.

  1. Press and hold the Power (on/off) button on the front panel of your device.
  2. While holding Power, use an unfolded paper clip, or the reset tool at the tip of your stylus. Gently press and release the RESET button inside the hole on the back panel of your device (where's the reset hole?).
  3. If you see a progress bar (see below), keep holding the Power button.
  4. Next, the Palm Powered screen will appear. Release the Power button when you see it.
  5. You'll see a screen that asks: Erase all data? YES = "up" button NO = any other button. Press UP on your 5-way navigator to complete the hard reset.

Your device will then take you through a series of screens to calibrate the digitizer and verify the time and date.

Note: A hard reset does not delete the current date and time. It does restore other settings to the factory default.

The progress bar

On some devices, you may see a Palm or palmOne logo and a progress bar first. Do not release the Power button until the second, circular Palm Powered logo appears.

Newer devices with orange "Palm" logo:

Orange Palm logo

Keep holding the Power button during this screen.

Palm Powered logo

When you see this screen, release the Power button.

- OR - Keep holding the Power button when you see the progress bar. Release the Power button when the progress bar completes and disappears.

Older devices with red and orange "PalmOne" logo:

palmOne logo

Keep holding the Power button during this screen.

Palm Powered logo

When you see this screen, release the Power button.

The Palm Powered logo

Depending on your device, the Palm Powered logo looks like:

Palm Powered circle logo screenshot Palm Powered oval logo screenshot Old Palm Computing logo screenshot

In-Cradle Reset

  • Treo 600
  • Visor Edge
  • Visor Pro

An in-cradle reset will reset the charging circuitry in a rechargeable device. This is helpful if your device turns off as soon as you turn it on, or if it doesn't seem to be charging when you connect it to a power source.

The charger can be any type of cradle or cable that charges your device. The important bit is to make sure the power adapter is plugged in and supplying power to your device during the reset.

  1. Connect your device securely to its charging cradle or cable, and connect the cradle/cable to a power source.
  2. Use an unfolded paper clip, or the reset tool at the tip of your stylus. Gently press and release the RESET button inside the hole on the back panel of your device (where's the reset hole?).
  3. All data on your device should be retained. If you do lose data after an in-cradle reset, you may have a more serious issue with your hardware that requires a repair.
  4. After an in-cradle reset, a logo screen appears, followed shortly by a Preferences screen asking you to set time and date.

Power Down Reset

Only for handhelds that use disposable AAA batteries

A power down reset erases all the data on your device, including a few settings (like date and time) which are untouched by a hard reset. By removing your disposable AAA batteries, you allow the capacitor to drain, essentially returning your device to its "factory state."

Note A power down reset is only for older handhelds that use disposable AAA alkaline batteries. It will not work with any handheld or smartphone that uses a rechargeable battery.

Warning: A power down reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. Don't perform a power down reset unless you've backed up your data, or you're willing to lose everything.

HotSync note: Some third-party applications change the way your device backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.

  1. Remove the AAA batteries from the back of your handheld.
  2. Leave the batteries out of the handheld for at least 30 minutes.
  3. Perform five or more soft resets in a row, even if the screen does not appear to turn on.
  4. Insert the batteries. If you have any doubts about how old your batteries are, replace them with new AAA alkaline batteries, preferably a good brand optimized for low-drain devices.
  5. If your device doesn't automatically turn on when you insert the batteries (or if, once it turns on, the date and time have not been reset), you haven't successfully performed a power down reset. Try the steps above again. Wait a little longer this time before inserting the batteries, and perform a few more soft resets while the batteries are out.
  6. After a successful power down reset, follow our steps for recovering your data after a hard reset to return your data and applications to your device (a power down reset is a type of hard reset).

Zero Out Reset

  • Tungsten T5
  • Treo 650 only

A zero out reset will return a device to its factory-fresh state. When done correctly, it completely rewrites your device's internal memory with zeros and ones, ensuring that any data is expunged. It should be used only if you want all information completely obliterated (example: you're selling your handheld, or you're sending it in for repair, and want to protect your privacy).

Tungsten E2 note: a hard reset (above) produces the same results as a zero out reset - completely rewrites data on internal memory. No need to perform the steps below.

Warning: A zero out reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. Don't perform a zero out reset unless you want to eradicate everyting.

HotSync note: Some third-party applications change the way your device backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.

Method One (Tungsten T5 only)

  1. This method works only with a Tungsten T5. It does not work with a Treo 650; for Treo 650, use Method Two, below.
  2. If you've set a password on your device, any hard reset will automatically become a zero out reset. With this method, you'll enter a password and then perform a hard reset.
  3. On your handheld, launch the Prefs application. Under General, select Security.
  4. If the Password box says "Unassigned," tap the box and create a password for your handheld.
  5. With the password set, perform a hard reset.
  6. You may see a screen that says "Reformatting in progress. This may take several minutes." This screen will remain for several minutes (up to 10 minutes). Don't do anything while this is happening.
  7. If you did this reset correctly, the screen go blank after several minutes, and you will not be able to turn on your handheld. The charging LED will not light up. Any other activity ? such as the Palm OS logo and then the Applications launcher appearing ? means the reset was performed incorrectly; try again.
  8. Your device will appear "dead." To wake up your handheld, perform a soft reset.
  9. If you want your device to remain in factory state, stop here. If you want to restore data to your device, follow the steps for recovering your data after a hard reset (a zero out reset is a special type of hard reset).

Method Two (Tungsten T5; Treo 650)

  1. Read through these instructions before attempting the reset. We made this method of zero out reset extremely awkward to perform, so that it would not happen by accident. You may need the help of a dextrous friend if you find it too difficult to do by yourself.
  2. Connect your device to its HotSync cable or cradle. The HotSync cable does not need to be connected to your PC, and it does not need to be connected to power.
  3. Press and hold the Power button and UP on the 5-way navigator.
  4. While continuing to hold Power and UP, press and hold the HotSync button on the HotSync cable or cradle. As you press HotSync, make sure your other finger doesn't slide to LEFT or RIGHT on the 5-way navigator; it needs to be exactly on UP during the entire process. Although you are pressing the HotSync button, a HotSync operation should not begin.
  5. While continuing to hold Power, UP and HotSync, press and release the RESET button on the back panel of your device (where's the reset hole?). This is very difficult to do with only one person; you may wish to hold the stylus in your mouth and use your hands to press Power, UP and HotSync.
  6. Release Power, UP and HotSync.
  7. If you did this reset correctly, the screen of your device will go blank, and you will not be able to turn it on. The charging LED will not light up, even if it's connected to power. It will appear to be "dead." Aany other activity ? such as the Palm OS logo or a rainbow-colored Boot Log screen appearing ? means the reset was performed incorrectly; try again.
  8. Your device will appear "dead" for several minutes (up to 10 minutes). During this time, your device's internal memory is being reformatted. If your device doesn't appear "dead" for several minutes with the screen completely blank, the zero out reset was performed incorrectly; try again.
  9. After several minutes, your device will "wake up" and the Palm and Palm Powered logos will appear as if you had performed a hard reset. Eventually, you'll be taken to a series of screens to calibrate the touchscreen and set date & time.
    palmOne logo screenshot Palm Powered logo screenshot Touchscreen calibration screenshot
  10. If you want your handheld to remain in factory state, stop here. If you want to restore data to your device, follow the steps for recovering your data after a hard reset (a zero out reset is a special type of hard reset).