Using Backup

Note: Not all devices support the Tasks app.

Using Backup

Security and your HP webOS Account data

HP webOS Account data (called Palm profile data on some webOS devices) is not encrypted on your device, but all HP webOS Account data backed up to the webOS server is encrypted on the server. The data can be accessed only from your device by you, the account owner. There is no online data source or other location from which to view your HP webOS Account contacts, calendar, tasks (if supported), memos, or other items that are backed up to the server. Additionally, HP cannot view the contents of your HP webOS Account backup, even though the file is stored on a webOS server.

Procedure

  1. Open Backup .
  2. Do any of the following:
    • Back up your information manually: Tap Back up now.
    • Turn off automatic backup and delete backed-up information: Tap On to switch backup from On to Off. Tap Turn Off And Erase Backup. This deletes all the information on the server. It does not affect the information on your device.

      Did you know? Go to Device Info to delete the information on your device. See Restarting and resetting your device .

    • Turn on automatic backup if you had previously turned it off: Tap Off to switch backup from Off to On. Tap Back up now to create a backup on the server.

What data is and is not backed up

The following table summarizes what data is backed up and what data is not backed up by the Backup app. Files that are not backed up can be copied from the device to your computer (see How to use USB Drive mode .

Application

YES

NO

Amazon MP3 files and settings (if available)

X

App Catalog

?Apps installed via App Catalog (see More info ? App Catalog)

X

?App settings and data

X

?Apps not installed via App Catalog

X

Bluetooth settings

X

Calendar

?Events saved to HP webOS Account

X

?Calendar preferences

X

?Events stored in online accounts

X

?Usernames for online accounts

X

?Passwords for online accounts

X

Clock alarm settings

X

Contacts

?Preferences (sort order, default account, etc.)

X

?Contacts saved to your HP webOS Account on the device

X

?Contacts stored in online accounts

X

?Linking relationships between contacts

X

?Usernames for online accounts

X

?Passwords for online accounts

X

?Speed dials

X

?Photos associated with a contact (see More info ? Contacts )

X

Date & Time settings

X

Doc View

X

Email

?Accounts

X

?Preferences

X

?Emails and attachments

X

?Usernames for online accounts

X

?Passwords for online accounts

X

Facebook

?Username (if the account is set up in Contacts or Calendar)

X

?Password

X

Launcher settings

X

LinkedIn

?Username (if the account is set up in Contacts or Calendar)

X

?Password

X

Location Services preferences

X

Memos

X

Messaging accounts (text/MMS/IM)

?Messages and conversations

X

?Attachments

X

?Usernames for online accounts

X

?Passwords

X

PDF View

X

Phone (not applicable for Wi-Fi only devices)

?Settings

X

?Call log

X

Photos

?Image files on USB drive (see More info ? Contacts )

X

?Usernames for online accounts

X

?Passwords for online accounts

X

Regional Settings

X

Screen & Lock

X

Sounds & Ringtones

X

Tasks (if supported)

?Tasks saved to your HP webOS Account

X

?Tasks stored in online accounts

X

?Usernames for online accounts

X

?Passwords for online accounts

X

Text Assist user dictionary

X

Videos

X

Wallpaper

X

Web

X

?Bookmarks

X

?Cookies

X

?Downloads and web settings

X

Wi-Fi settings and network passwords

X

More info ? App Catalog

Backup records which apps you downloaded from App Catalog, but the apps themselves are not backed up. When you sign in to your HP webOS Account after your device is erased or you sign in on a new device, your apps are downloaded again. Information recorded in an app is not backed up and restored.

More info ? Contacts

Photos associated with contacts contained in your HP webOS Account are backed up. If you open a contact and add to it a photo stored on the USB drive, a compressed version of the photo is saved with that contact as part of the record, and the overall contact record is backed up. The original, full-resolution photo stored on the USB drive is not backed up.

Using Backup

Security and your Palm profile data

Palm profile data is not encrypted on your device, but all Palm profile data backed up to the Palm server is encrypted on the server. The data can be accessed only from your device by you, the profile owner. There is no online data source or other location from which to view the Palm profile contacts, calendar, tasks, memos, or other items that are backed up to the Palm server. Additionally, Palm cannot view the contents of your Palm profile backup, even though the file is stored on a Palm server.

Procedure

  1. Open Backup .
  2. Do any of the following:
    • Back up your information manually: Tap Back up now.
    • Turn off automatic backup and delete backed-up information: Tap On to switch backup from On to Off. Tap Turn Off And Erase Backup. This deletes all the information on the server. It does not affect the information on your device.

      Did you know? Go to Device Info to delete the information on your device. See Restarting and resetting your device .

    • Turn on automatic backup if you had previously turned it off: Tap Off to switch backup from Off to On. Tap Back up now to create a backup on the server.

What data is and is not backed up

The following table summarizes what data is backed up and what data is not backed up by the Backup app. Files that are not backed up can be copied from the device to your computer (see How to use USB Drive mode .

Application

YES

NO

Amazon MP3 files and settings (if available)

X

App Catalog

?Apps installed via App Catalog (see More info ? App Catalog)

X

?App settings and data

X

?Apps not installed via App Catalog

X

Bluetooth settings

X

Calendar

?Events saved to Palm profile account

X

?Calendar preferences

X

?Events stored in online accounts

X

?Usernames for online accounts

X

?Passwords for online accounts

X

Clock alarm settings

X

Contacts

?Preferences (sort order, default account, etc.)

X

?Contacts saved to your Palm profile account on the device

X

?Contacts stored in online accounts

X

?Linking relationships between contacts

X

?Usernames for online accounts

X

?Passwords for online accounts

X

?Speed dials

X

?Photos associated with a contact (see More info ? Contacts )

X

Date & Time settings

X

Doc View

X

Email

?Accounts

X

?Preferences

X

?Emails and attachments

X

?Usernames for online accounts

X

?Passwords for online accounts

X

Facebook

?Username (if the account is set up in Contacts or Calendar)

X

?Password

X

Launcher settings

X

LinkedIn

?Username (if the account is set up in Contacts or Calendar)

X

?Password

X

Location Services preferences

X

Memos

X

Messaging accounts (text/MMS/IM)

?Messages and conversations (webOS 2.1 and later)

X

?Attachments

X

?Usernames for online accounts

X

?Passwords

X

PDF View

X

Phone

?Settings

X

?Call log (webOS 2.1 and later)

X

Photos

?Image files on USB drive (see More info ? Contacts )

X

?Usernames for online accounts

X

?Passwords for online accounts

X

Regional Settings

X

Screen & Lock

X

Sounds & Ringtones

X

Tasks

?Tasks saved to your Palm profile account

X

?Tasks stored in online accounts

X

?Usernames for online accounts

X

?Passwords for online accounts

X

Text Assist user dictionary

X

Videos

X

Wallpaper

X

Web

X

?Bookmarks

X

?Cookies

X

?Downloads and web settings

X

Wi-Fi settings and network passwords

X

More info ? App Catalog

Backup records which apps you downloaded from App Catalog, but the apps themselves are not backed up. When you sign in to your Palm profile after your device is erased or you sign in on a new device, your apps are downloaded again. Information recorded in an app is not backed up and restored.

More info ? Contacts

Photos associated with contacts contained in the Palm profile account are backed up. If you open a contact and add to it a photo stored on the USB drive, a compressed version of the photo is saved with that contact as part of the record, and the overall contact record is backed up. The original, full-resolution photo stored on the USB drive is not backed up.

Using Backup

What Palm profile data is and is not backed up

Note Palm profile data is not encrypted on your phone, but all Palm profile data backed up to the Palm server is encrypted on the server. The data can be accessed only from your phone by you, the profile owner. There is no online data source or other location from which to view the Palm profile contacts, calendar, tasks, memos, or other items that are backed up to the Palm server. Additionally, Palm cannot view the contents of your Palm profile backup, even though the file is stored on a Palm server.

Important On HP webOS 1.3.1 or above, if you perform any erase function other than Erase USB Drive, after signing in to your Palm profile, you are asked to enter the password for each of your online accounts. If you skip this step, you receive an Incorrect Password alert the next time the account tries to sync. Tap the alert to display the Change Login Settings screen, where you can enter the password to enable syncing again. You can also open a sync account and navigate to this screen at any time: (Calendar/Contacts/Email) > application menu > Preferences & Accounts > tap the account name > enter the username and password.

The following table summarizes which data is backed up and which data is not backed up by the Backup app.

Application/Preference

Backed up

Not backed up

Amazon MP3 (if available on your phone)

Nothing is backed up.

You can copy files from the phone to your computer while the phone is in USB mode. See Using USB Drive mode to transfer photos, music, videos, documents, and other files to your phone .

You can also use a third-party solution to automate the transfer of media files between your phone and your computer (go to palm.com/sync-solutions).

 

App Catalog

When you sign in to your Palm profile after your phone is erased, apps you downloaded from App Catalog are downloaded again.

Settings and data stored in an application.

Applications not installed from App Catalog.

Bluetooth

Nothing is backed up.

 

Calendar

Events saved to your Palm profile account on the phone.

On webOS versions before 1.3.1, account credentials (usernames and passwords) for accounts that synchronize calendar events online, for example, Google. After 1.3.1, only the username is backed up.

Calendar preferences, for example, day start time, day end time, etc.

Events stored in online accounts.

Password for online accounts that sync, like Facebook. If Facebook was set up, you?ll have to reenter your password when the account is restored.

Contacts

Contacts saved to your Palm profile account on the phone.On webOS versions before 1.3.1, account credentials (usernames and passwords) for accounts that synchronize contacts online, for example, Google. After 1.3.1, only usernames are backed up.

Contacts preferences, for example, sort order, default account, etc.; photos added to a contact from a local image on the phone.

Contacts stored in online accounts.Linking relationships between contacts.Password for online accounts that sync, like Facebook. If Facebook was set up, you?ll have to reenter your password when the account is restored.Contact speed dials.

Original contact photos added from a local image on the phone.

Date & Time

Nothing is backed up.

 

Doc View

Nothing is backed up.

You can copy these files from the phone to your computer while the phone is in USB mode. See Using USB Drive mode to transfer photos, music, videos, documents, and other files to your phone .

 

Email

On webOS versions before 1.3.1, account credentials (usernames and passwords). After 1.3.1, only usernames are backed up. Your email accounts are restored automatically, and the accounts are synchronized when you restore your Palm profile.

Email contents, attachments, sort order, and account preferences.

Facebook

If the account is set up in Contacts or Calendar, your username is backed up.

Account password.

Language

Nothing is backed up.

Note: Language settings are selected on first use and are not backed up.

 

Launcher

Nothing is backed up.

 

LinkedIn

If the account is set up in Contacts or Calendar, your username is backed up.

Account password.

Location Services

Nothing is backed up.

 

Memos

All memos.

 

Messaging

On webOS versions before 1.3.1, account credentials (usernames and passwords). After 1.3.1, only usernames are backed up.

Message contents, passwords, attachments, and history.

PDF View

Nothing is backed up.

You can copy these files from the phone to your computer while the phone is in USB mode. See Using USB Drive mode to transfer photos, music, videos, documents, and other files to your phone .

 .

Phone

Nothing is backed up.

Photos

On webOS versions before 1.3.1, account credentials (usernames and passwords) for accounts that can upload to online data sources; for example, Facebook and Photobucket. After 1.3.1, only usernames are backed up.

No photos are backed up.

You can copy photos from the phone to your computer while the phone is in USB mode. See Using USB Drive mode to transfer photos, music, videos, documents, and other files to your phone .

Password for online accounts that sync, like Facebook. If Facebook was set up, you?ll have to reenter your password when the account is restored.

Regional Settings

Nothing is backed up.

 

Screen & Lock

Nothing is backed up.

 

Sounds & Ringtones

Nothing is backed up.

 

Tasks

Tasks saved to your Palm profile account.

On webOS versions before 1.3.1, account credentials (usernames and passwords) for accounts that synchronize tasks online, for example Microsoft Exchange. After 1.3.1, only usernames are backed up.

Tasks stored in online accounts.

Password for online accounts that sync, like Exchange.

Wallpaper

Nothing is backed up.

 

Web

Browser bookmarks.

Browser cookies are backed up. For example, if you stored your username and password on a web-based email site, you can continue to access the site without needing to log in.

Downloads and web settings.

Wi-Fi (if available on your phone)

Nothing is backed up, including settings and passwords for Wi-Fi networks.

 

Using the Backup app

  1. Open Backup . Screenshot Back Up Now
  2. Do any of the following:
    • Back up your information manually: Tap Back up now.
    • Turn off automatic backup and delete backed-up information: Tap On to switch backup from On to Off. Tap Turn Off And Erase Data. This deletes all your information on the server. It does not affect the information on your phone.

      Did you know? Go to Device Info to delete the information on your phone. See Restarting and resetting your phone .

    • Turn on automatic backup if you had previously turned it off: Tap Off to switch backup from Off to On. Tap Back up now to create a backup on the server.

palm.com/gettingstarted

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