My wired headset does not work
Try these steps in order if you have trouble with a wired headset. Stop when the problem is solved.
- Increase the volume on your phone.
- Slide the ringer switch to on. The phone displays sound on at the bottom of the screen.
- Unplug the headset if it is plugged in. Blow into the headset jack to clear out any debris. Firmly plug in the headset.
- Try a different 3.5mm headset to isolate the problem.
Note If your phone still shows the headset icon after you disconnect your headset, connect and disconnect the headset a few times. If that doesn?t fix the problem, blow into the headset jack, or carefully clean the headset jack with a toothpick to remove any debris; then connect and disconnect the headset again.