Palm Pixi Plus for AT&T

Palm Pixi Plus for AT&T

Lifecycle phase: Mature. Release: June 2010. About Lifecycles.

Palm Support : Palm Pixi Plus for AT&T
I can't establish a data connection using a wireless service provider's network

I can't establish a data connection using a wireless service provider's network

Article ID: 20850

I can't establish a data connection using a wireless service provider's network

If you can?t establish a data connection, try these steps in order. Stop when you see an icon in the title indicating a data connection (for example, the 1x icon, the 1x icon, the 1x icon, the Ev icon, the 1x icon, the 1x icon, or the 1x icon). If the icon box is gray with white letters, data is being transmitted over the connection. If the icon box is gray with black letters, a data connection is available. Open Web Web icon and browse to a web page to confirm that you have a data connection. (If the letters were black, they should change to white.)

Important Your device will not have all of the menu selections described in the following steps. They vary depending on the model of your device and your wireless service provider. If you don?t find the menu options mentioned in a step on your device, go on to the next step.

  1. Turn Wi-Fi off (if Wi-Fi is available on your device). A Wi-Fi connection can prevent a phone service data connection (see Using Wi-Fi ).
  2. Make sure you are in an area with good signal strength. Check the number of white bars on the signal-strength icon at the top of the screen. The signal strength icon doesn?t measure the strength of the data signal, but if only a few bars are white, the signal is weak, which means the data connection could also be weak.
    • If you?re standing, move about 10 feet in any direction.
    • In a building, move near a window. (Open any metal blinds.)
    • In a building, move outdoors or to a more open area.
    • Outdoors, move away from large buildings, trees, or electrical wires.
    • In a vehicle, move your device so that it?s level with a window.
  3. Make sure Data Usage is enabled. Open Phone , open the application menu, and tap Preferences. Scroll down to the Network section and check Data Usage. If it is OFF, set it to ON. If it is already on, turn it off and then turn it on again.
  4. Check to see if you are roaming. If you see an R at the top of the screen, that indicates that you are roaming. Open Phone , open the application menu, and tap Preferences. Look in the Network section. Set Voice Network to Automatic, and then enable Data Roaming if it is not already enabled. Data roaming may result in additional charges.
  5. If your device has a SIM card, the device may not be able to read the Internet settings from the card. Try the following:
    1. Open Phone Phone icon.
    2. Open the application menu and tap Preferences.
    3. Set Manual Settings to On.
    4. Tap Edit Network Settings.
    5. Tap Internet APN (at the top of the screen).
    6. Enter the MMS settings. You may need to obtain the settings from your wireless service provider.
  6. Verizon customers: Update your network settings by dialing *228 and pressing 1 if you are within your provider network and 2 if you are roaming.
  7. Update Network Settings. Open Phone , open the application menu, and tap Preferences. Then tap Update Network Settings.
  8. Sprint and Bell Mobility customers: Update the preferred roaming list (PRL). Open Phone , open the application menu, and tap Preferences. Then tap Update PRL.
  9. Select a different network band. Open Phone , open the application menu, and tap Preferences. Tap Network Type and tap one of the following:
    • 2G only: Enables a constant connection to 2G network services. Data connections and transfers occur at 2G speed, which are slower than 3G speed.
    • 3G only: Enables a constant connection to 3G network services. Data connections and transfers occur at 3G speed.
    • Automatic: Lets your device automatically select the strongest network signal available. Use this option if your device is not having difficulty maintaining a network connection.

    Note If you have difficulty maintaining a connection with the Automatic setting, try the 3G only setting. If you still have connection problems with the 3G setting, try the 2G setting. Keep in mind that if your device is set to recognize a specific network type and you move out of a fringe network area, the device connects to only the specified network type until you change the Network Type setting. If you choose the 2G only setting, this can result in 2G network performance in areas with 3G network availability. In areas with strong network signals, we recommend using the Automatic Network Type setting to ensure the best network performance.

  10. Run a Quick Test on your device. Open Device Info and tap More Info. Open the applications menu, tap Quick Tests, and then tap Start. If any of the components do not pass the test, tap View Results, tap Send Results, and then contact Palm for assistance.
  11. Restart your device. Open Device Info , tap Reset Options, and tap Restart.
  12. If you are still having problems, contact your wireless service provider.

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