Palm Pixi Plus for Verizon

Palm Pixi Plus for Verizon

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Palm Support : Palm Pixi Plus for Verizon
I can't hear during a call (not using a headset)

I can't hear during a call (not using a headset)

Article ID: 43723

I can't hear during a call (not using a headset)

This article describes what to do when you can?t her through your phone?s earpiece. If this is not the case, see these articles for similar issues:

Note When you?re on a call, the volume button controls the volume of the person?s voice on the other end of the call. When setting the call volume, the volume icon is an earpiece, speaker, or headset, depending on which method you?re using for the call. When you?re not on a call, the volume button adjusts other volume level settings such as the ringer and music.

Try these steps if you are having trouble hearing during a call. Stop if the problem is solved.

  1. Restart your phone. Restarting a phone can often fix minor problems, much like rebooting a computer.
    1. Open Device Info and tap Reset Options.
    2. Tap Restart. The restart may take a few minutes.
  2. While on a call, check to see if the headset the wired headset icon> icon is displayed, even though you?re not using a headset. Debris in the headset jack can keep the circuit open, making the phone think a headset is connected, which disables the phone?s earpiece and microphone. If you see the headset the wired headset icon> icon:
    1. Insert and remove a headset a few times and see if the icon goes away when the headset is removed.
    2. If the headset the wired headset icon> icon continues to display, blow into the headset jack to clear it of debris, using compressed air if possible. Then connect and disconnect the headset again several times. If the icon is still displayed, go to step 5.
  3. Press volume up during a call and check the number of bars that appear at the bottom of the screen. The setting may have been too low to hear easily.
  4. Test the volume button:
    1. Open Device Info and tap More Info.
    2. Open the application menu, tap Tests, Interactive Tests, and then Hardware buttons.
    3. Tap Skip on the first few screens to get to the Volume test.
    4. Follow the onscreen prompts to complete the Volume test and note whether your phone responds during the test.
    5. Tap Skip on the Ringer test screen.
    6. If your phone did not respond during any part of the test, tap Send Results to send an anonymous report to Palm. The information helps engineers identify new issues.
  5. Test the audio functions:
    1. On the Interactive Tests screen, tap Audio.
    2. Test the Phone, Speakerphone, and Headset jack.
    3. Follow the onscreen prompts to complete the test, and note whether you hear sound through each component during the test.
    4. If your phone did not respond during any part of the test, tap Send Results to send an anonymous report to Palm. The information helps engineers identify new issues.

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