Palm Pre Sprint

Palm Pre Sprint

Lifecycle phase: Mature. Release: June 2009. About Lifecycles.

Palm Support : Palm Pre Sprint
I forgot my webOS Account (Palm profile) credentials

I forgot my webOS Account (Palm profile) credentials

Article ID: 19141

I forgot my Palm profile credentials

What are Palm profile credentials?

When you set up your phone, you create a Palm profile. Your profile gives you access to services like automatic updates and automatic backups of the info that is stored only on your phone and isn?t synchronized with an online account. Credit card information is also stored in your Palm profile (not on the phone). Your Palm profile credentials include the following items:

  • Email address
  • Password
  • Security question and answer (optional)

Issues with your Palm profile credentials during setup

I forgot my email address

  1. Open Backup Backup icon.
  2. Tap the upper left corner of the screen to open the application menu.
  3. Select Palm Profile.
  4. Enter the password associated with your Palm profile. The email address is displayed.

I forgot my email address and password

Contact your wireless service provider for assistance.

I forgot my password, and I do not have a security question

  1. Enter your password incorrectly three times on your phone. You are sent an email called ?How to reset your security information? from Palm_Inc@email.palmnewsletters.com.
    • Check the SPAM folder if the email does not arrive after a few minutes.
    • If you received multiple password reset email messages, only the most recent message is valid.
    • If the email does not arrive after 20 minutes, contact your email service provider to find out if the email was blocked. If the email was blocked, after it is unblocked, try this procedure again.
    • If you still do not receive this email, contact your wireless service provider.
  2. When the email arrives, open it and click the link in it.

    Note If you receive an error message, such as ?Authentication Token Disabled,? you mat have clicked a link in an expired password reset email message. Confirm that you clicked the link in the most recent password reset email message.

  3. At the linked site, enter a new password, and then enter it again to confirm.
  4. You can also add a security question by selecting Change Security Question. Select a new question from the list, and enter an answer.
  5. Select Reset Password. You are sent an email confirming the changes.
  6. Enter the new password on the phone to complete the process.

I forgot my password, and I have a security question

  1. Enter your password incorrectly three times on your phone. Your security question is asked.
  2. Answer the security question.
  3. Follow the prompts on your phone to create a new password.

I forgot my password and the answer to my security question

  1. Enter your password and then answer your security question incorrectly three times on your phone. You are sent an email called ?How to reset your security information? from Palm_Inc@email.palmnewsletters.com.
    • Check the spam folder if the email does not arrive after a few minutes.
    • If you received multiple password reset email messages, only the most recent message is valid.
    • If the email does not arrive after 20 minutes, contact your email service provider to find out if the email was blocked. If the email was blocked, after it is unblocked, try this procedure again.
    • If you still do not receive this email, contact your wireless service provider.
  2. When the email arrives, open it and click the link in it.

    Note If you receive an error message, such as ?Authentication Token Disabled,? you mat have clicked a link in an expired password reset email message. Confirm that you clicked the link in the most recent password reset email message.

  3. At the linked site, enter a new password, and then enter it again to confirm.
  4. Select Change Security Question. Select a new question from the list, and enter an answer.
  5. Select Reset Password. You are sent an email confirming the changes.
  6. Enter the new password on the phone to complete the process.

Issues with your Palm profile credentials during normal use

I forgot my email address

  1. Open Backup Backup icon.
  2. Tap the upper left corner of the screen to open the application menu.
  3. Select Palm profile.
  4. Enter the password associated with your Palm profile. The email address is displayed.

I forgot my email address and password

Contact your wireless service provider for assistance.

I forgot my password, and I do not have a security question

Use the email address to begin the password reset process.

  1. Go to palm.com/palmprofile.
  2. Select Forgot password.
  3. Enter the email address associated with your Palm profile.
  4. Click Send Email. You are sent an email called ?How to reset your security information? from Palm_Inc@email.palmnewsletters.com.
    • Check the spam folder if the email does not arrive after a few minutes.
    • If you received multiple password reset email messages, only the most recent message is valid.
    • If the email does not arrive after 20 minutes, contact your email service provider to find out if the email was blocked. If the email was blocked, after it is unblocked, try this procedure again.
    • If you still do not receive this email, contact your wireless service provider.
  5. When the email arrives, open it and click the link in it.

    Note If you receive an error message, such as ?Authentication Token Disabled,? you mat have clicked a link in an expired password reset email message. Confirm that you clicked the link in the most recent password reset email message.

  6. At the linked site, enter a new password, and then reenter it to confirm.
  7. You can add or change a security question by selecting Change Security Question. Select a new question from the list, and enter an answer.
  8. Select Reset Password. An email confirming the changes is sent.

I forgot my password, and I have a security question

  1. Go to palm.com/palmprofile.
  2. Select Forgot password.
  3. Enter the email address associated with your Palm profile.
  4. Answer the question correctly, and you are prompted to enter a new password, and then enter it again to confirm.

I forgot my password and the answer to the security question

  1. Go to palm.com/palmprofile.
  2. Select Forgot password.
  3. Enter the email address associated with your Palm profile.
  4. Answer the security question incorrectly.
  5. Click Next, and then click Send email. You are sent an email called ?How to reset your security information? from Palm_Inc@email.palmnewsletters.com.
    • Check the spam folder if the email does not arrive after a few minutes.
    • If you received multiple password reset email messages, only the most recent message is valid.
    • If the email does not arrive after 20 minutes, contact your email service provider to find out if the email was blocked. If the email was blocked, after it is unblocked, try this procedure again.
    • If you still do not receive this email, contact your wireless service provider.
  6. When the email arrives, open it and click the link in it.

    Note If you receive an error message, such as ?Authentication Token Disabled,? you mat have clicked a link in an expired password reset email message. Confirm that you clicked the link in the most recent password reset email message.

  7. At the linked site, enter a new password, and then enter it again to confirm.
  8. Select Change Security Question. Select a new question from the list, and enter an answer.
  9. Select Reset Password. An email confirming the changes is sent.
  10. Enter the new password on the phone to complete the process.