Palm Pre Sprint

Palm Pre Sprint

Lifecycle phase: Mature. Release: June 2009. About Lifecycles.

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My device does not charge when the USB cable is connected to my computer

My device does not charge when the USB cable is connected to my computer

Article ID: 28923

My device does not charge when the USB cable is connected to my computer

You can connect your device to a computer using the USB cable. However, your device will charge at a very reduced rate, and if you are using your device, your device will likely be discharging because a USB port cannot supply enough power to charge a TouchPad. To charge your TouchPad, you must use the AC charger or the TouchStone (sold separately).

My device does not charge when the USB cable is connected to my computer

Palm Pre/Pre Plus/Pre 2/Pixi/Pixi Plus

Warning Use only batteries and chargers approved by Palm or HP with your device. Failure to use an approved battery may increase the risk that your device will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage. Use of unapproved third-party power supply accessories may damage the device and voids the limited warranty for the product.

Warning The HP Veer does not have a removable battery. The battery is built in to the device and is not removable. Never remove the back cover of a Veer. Removing the back cover voids the limited warranty.

Warning A Palm® Centro? Standard battery is designed solely for use with the Centro phone and is not compatible with a webOS phone, even though it may appear to fit into the battery compartment. Use Palm and HP batteries only in the devices for which they were specifically designed.

The following illustration shows a battery that is approved for use in webOS devices (left) and one that is not approved (right).Approved vs. not approved batteries

  1. Make sure you are using a battery and USB cable approved by HP or your wireless service provider.
  2. Make sure the back cover is seated securely on your device?especially around the charger/microUSB connector.
  3. Secure the connection from the USB cable to your device and from the USB cable to a powered USB port on your computer.
  4. Try another USB port.
  5. Try another compatible USB cable, if available.
  6. Test your device?s USB cable:
    1. Open Launcher and then open Device Info .
    2. Open the application menu, tap Tests, and then tap Interactive Tests.
    3. Tap Power and then tap USB cable. Follow the onscreen prompts to complete the test.
    4. If your USB cable fails the test, contact your wireless service provider for assistance.

    Note Step 7 applies only to devices on webOS 2.0.1 and greater. If necessary, open Device Info and look in the Version field to check the webOS version on your device. If your device is not on webOS 2.x.x, go to step 8.

  7. Test your device?s battery. If you are still in the Interactive Tests, start with step c.
    1. Open Launcher and then open Device Info .
    2. Open the application menu, tap Tests, and then tap Interactive Tests.
    3. Tap Power and then tap Battery Health. Follow the onscreen prompts to complete the test.
    4. If your battery fails the test, contact your wireless service provider for assistance.
  8. Close all applications and restart the device:
    1. Open Device Info and tap Reset Options.
    2. Tap Restart. The restart may take a few minutes.

HP Veer

Warning Never remove the back cover of your Veer. The battery is built in to the phone and is not removable. Removing the back cover will void the limited warranty for the product.

  1. Secure the connection from the USB cable to your device and from the USB cable to a powered USB port on your computer. See Charging your Veer battery .
  2. Try another USB port.
  3. Try another compatible USB cable, if available.
  4. Test your device?s USB cable and battery:
    1. Open Device Info and tap More Info.
    2. Open the application menu, tap Tests, tap Interactive Tests, tap Power, and then tap USB cable and Battery Health. Follow the onscreen prompts to complete the tests.
    3. If your device fails a test, contact your wireless service provider for assistance.
  5. Close all applications and restart the device:
    1. Open Device Info and tap Reset Options.
    2. Tap Restart. The restart may take a few minutes.

palm.com/6ts

Stuck? Get your webOS device working again

Try these quick tips to reset a device that's frozen, running slowly or not responding.

Tablets: the 5Ts Phones: the 6Ts