Use HP App Catalog to browse and download any of the many applications available for your device. Some apps are free, and others must be purchased. You can access App Catalog only on your HP webOS device, not from the HP website and not from the web browser on your computer.

After apps are installed on your device, you can manage them with Software Manager. You can review an app, report a problem, update it, or delete it (see Managing and updating apps with Software Manager ).

App Catalog displays only the apps available for your device. HP approves apps, but application developers determine the audience for their apps based on the webOS version, the model of the device, and the country in which the app is distributed. This is why different devices have different apps in App Catalog (see Using HP App Catalog in specific countries ). For devices enabled with a wireless service provider data plan, apps are generally distributed to all wireless service providers in a country, except in rare cases where HP allows an exception; for example, for a provider partner who developed an app specifically for that provider. Developers provide support for issues related to app functionality. HP supports finding, purchasing, downloading, installing, updating, and deleting App Catalog applications. The application developer cannot help you with these functions.

Set up a billing account

Paid apps are offered for devices associated the U.S., Canada, Mexico, Germany, France, Spain, Ireland, the UK, Australi, and New Zealand. The country a device is associated depends on the HP webOS Account used on the device:

• If tablet is signed in to existing webOS account: If the device is signed into an existing webOS Account, the country App Catalog uses is the country associated with the first device associated with that webOS Account.
• If new HP webOS account is created on a tablet: If a new HP webOS Account is created, the first time App Catalog is used, you select the App Catalog country from a list. Once a country is selected, it cannot be changed.

The billing address for a devices associated with the U.S., Canada, and Mexico can be in either the U.S., Canada, or Mexico. The billing address for devices associated with Germany, France, Spain, Ireland, the UK can be in Austria, Germany, Netherlands, Luxembourg, Belgium, France, Spain, Ireland, and the UK. The billing address for a devices associated with Australia and New Zealand can be either Australia or New Zealand.Visa and MasterCard debit and gift cards are also accepted as long as they are associated with verifiable addresses. Some cards may have to be registered with the issuing provider before they can be used to make an app purchase.

If your device is not associated with one of the paid-apps countries listed above, you may see only the free apps offered by developers for your country. For more information see Using HP App Catalog in specific countries .

To set up credit card billing:

1. Open HP App Catalog .
2. If this is the first time you have used App Catalog, you must accept the terms and conditions of the service before you can continue. Tap Accept to accept HP’s terms and conditions.
3. Open the application menu, tap Preferences & Accounts, and tap Add Account.
4. Enter your HP webOS Account password and tap Continue.
5. Select a billing country.
6. Tap the credit card type you want to use. Enter your credit card and billing address details, and tap Submit.
7. Tap OK to verify your email address, or tap Change This Address to enter a different one. Purchase receipts are sent to the address shown here.
8. In Password Is Required, select one of the following:
   • Once every 4 hours: You must enter your password the first time you make a purchase. If you make any other purchases within 4 hours, you don’t need to enter your password again. After 4 hours, you must enter your password again for the first purchase, which starts a new 4-hour clock.
   • Every Purchase: You must enter your password for each purchase, regardless of the time interval.

   Note You can change the email address to which receipts are sent at any time by opening App Catalog and selecting application menu > Preferences & Accounts.

Browse applications in HP App Catalog

1. Open HP App Catalog .
2. The first time you open App Catalog, if prompted, select your country. Be sure to select the correct country. You cannot change it later.
3. The first time you open App Catalog, tap Accept to accept HP’s terms and conditions. You cannot use App Catalog unless you accept these terms and conditions.
4. Use the four main tabs at the bottom of the App Catalog screen as follows:
   • Pivot: App Catalog opens to the Pivot tab on the title page of Pivot, a digital magazine containing information on the latest apps, app reviews, calendar events, articles, and other news related to the TouchPad App Catalog. Swipe left to read Pivot, and tap the contents icon in upper-left corner of the screen to return the contents pages. Pivot is updated independently of webOS and App Catalog updates.
   • Categories: By default the All Apps category is selected. Select a subject area on the left to view other categories. To view subcategories for a category, tap All [category name] at the top of the screen, and tap a subcategory. If a subcategory screen displays the subcategory name with an arrow, tap the name to view more subcategories. You can filter the apps shown further by selecting Top, Paid, Free, or New at the top of the screen. When All Apps is selected, the Top tab becomes Featured.
   • Bookmarks: When viewing the details page for an app, you can tap the bookmark icon by the price to bookmark the app. All your bookmarked apps appear on the Bookmarks tab.
   • Search: Type a search term, then tap or press Enter on the keyboard.
5. When the app you want appears onscreen, tap the name to display app details. On the app details screen, do any of the following:
   • To see a video of the app, tap the thumbnail image that displays the icon. Not all apps include videos.
   • To see more thumbnails, swipe right or left on the thumbnail area of the screen.
   • To read reviews, under Reviews, tap Positive or Negative. Scroll to see more positive or negative reviews.
   • To share info about the app, tap Share and then tap Email or Text Message.
   • To see more apps from this app developer, tap Developer Apps.
   • To go to the developer's product support page (if available), tap Support.
   • To report a problem with the app, tap Report a Problem. Tap Bug and tap the type of problem you are reporting. Tap Type your problem here, enter the problem description, and tap Send.
6. Do one of the following to download the application:
   • To download a free app, see Download a free application.
   • To purchase the app, see Buy an application.

Download a free application

To download free applications, you do not need to enter credit card info. To purchase applications from App Catalog, you must have a payment account set up. See Set up a billing account.

1. Open HP App Catalog .
2. Find a free app you want.
3. Tap the app name, and then tap Free. You can also tap the app name to open the app details screen, and then tap Free at the top of the screen.
4. If the application uses Location Services, a notification appears. Tap Continue.

   Note You can move to other screens and work in other applications while your new app downloads in the background. For example, find another app in App Catalog and start its download while the first download is finishing.

5. (Optional) To pause a download, tap the Downloading progress bar. To resume downloading, tap Download paused.
6. After you download an app, tap Launch to open it. The app also now appears as an icon in the Launcher, so you can open it from the Launcher as well.

   Tip To find your new app later, go to the bottom of the first Launcher page. To learn more about using the Launcher, see Working with applications .

Buy an application

To purchase applications from App Catalog, you must have a payment account set up. See Set up a billing account. To download free applications, you do not need to enter credit card info.

1. Open HP App Catalog .
2. Browse to the app you want.
3. Tap the app name, and then tap Download for [amount].
4. If you have not set up a payment account, at this point you are prompted to do so (see Set up a billing account).
5. On the purchase screen, select Purchase or Use Promo Code. Note that Promo codes are subject to various rules and conditions. See Using HP App Catalog promo codes for details.

   Note Doing this commits you to buy the selected application. As stated in the Refunds section of the HP App Catalog terms and conditions, all sales of successfully downloaded apps are final and non-refundable.

6. If the application uses Location Services, a notification appears, tap Continue.
7. Do one of the following:
   • If you have set up a billing account: If prompted, enter your HP webOS Account password to authorize the purchase, and tap Continue.
   • If you have not set up a billing account: Tap Continue. Enter your HP webOS Account password, and tap Continue. See Set up a billing account.

     Note If you enter an incorrect HP webOS Account password, a message appears that explains how you can contact support for help. If you forget your password, see I forgot or want to change my HP webOS Account credentials.

8. Tap OK.

   Note You can move to other screens and work in other applications while your new app downloads in the background. For example, find another app in App Catalog and start its download while the first download is finishing.

9. (Optional) To pause a download, tap the Downloading progress bar. To resume downloading, tap Download paused.
10. After you download an app, tap Launch to open it. The app also now appears as an icon in the Launcher, so you can open it from the Launcher as well.

    Tip To find your new app later, go to the bottom of the first Launcher page. To learn more about using the Launcher, see Working with applications .

    Note To reinstall a deleted application, browse to the app, tap the app name, and tap Free. You do not need to buy the app again.

Delete an application from the Launcher

You can delete applications that you installed on your device. You cannot, however, delete applications that were installed on your device when you purchased it or were installed as part of a webOS system update.

1. Open the Launcher .
2. Press and hold the icon of the app you want to delete.
3. Tap X to confirm the deletion of the app.
4. Tap Remove.

   Note You can also delete apps using Software Manager (see Managing and updating apps with Software Manager ).

Update applications from a notification

Depending on the app developer, when an update is available for an app you downloaded, you may get a notification on the Launcher screen. Tapping the notification opens Software Manager, from where you can get information about and install the update (see Managing and updating apps with Software Manager ).

Update or delete a payment account

1. Open App Catalog > application menu > Preferences & Accounts.
2. In Password Is Required, select one of the following:
   • Once every 4 hours: You must enter your password the first time you make a purchase. If you make any other purchases within 4 hours, you don’t need to enter your password again. After 4 hours, you must enter your password again for the first purchase, which starts a new 4-hour clock.
   • Every Purchase: You must enter your password for each purchase, regardless of the time interval.
3. Under Send Email, change the email address to which receipts are sent.
4. To modify or remove an account, tap the account name.
5. Enter your HP webOS Account password and tap Submit.
6. When the credit card information appears, do one of the following:
   • Tap the information you want to update, make the change, and then tap Submit.
   • Tap Remove Account and then confirm the deletion.

TouchPad app compatibility

HP offers a wide range of webOS devices. Due to differences such as screen size and webOS version, not all apps are compatible across all devices. An app that was downloaded for one HP webOS device may not be available for another.

In App Catalog, apps made specifically for the TouchPad appear first and say “For TouchPad” above the price. TouchPad apps will not work on webOS smartphones.

A search may produce two apps by the same name if there is both a TouchPad and smartphone version of the app. Many apps developed for webOS smartphones have been adapted to work on the TouchPad, either by being scaled up to fill the TouchPad screen (therefore with less resolution than the smartphone version), or by running in a smartphone-size window with a software keyboard and onscreen gesture area to simulate the app’s smartphone webOS environment. See Using gestures on a Palm Pre Plus for information about using gestures on a smartphone.

If you restore an HP webOS Account used on a smartphone to a TouchPad, apps that been adapted for the TouchPad will be installed. Those that have not won’t be.

Troubleshooting

• Trouble purchasing an application?
• Can’t find an app
• Problems downloading apps
• Problems installing apps
• Using applications not from App Catalog

Trouble purchasing an application?

If you have trouble purchasing an app, see the procedure and FAQ at Trouble purchasing an application .

Can’t find an app

If you can’t find an application using App Catalog, the app may be available from another source. There are three distribution channels supported by HP for webOS apps: App Catalog, web-distributed, and beta apps. Web-distributed apps are delivered to the device as links and installed using App Catalog. Beta apps are prerelease versions of apps, also distributed via links from websites. Homebrew or preware apps are developed outside HP’s developer network and are not supported by HP in any way.

If you have trouble finding an app, see I can’t find the app I want to download .

Problems downloading apps

If you cannot download an app or find a downloaded app, received a “Can’t Install” message indicating insufficient space, or received a message indicating the app is not compatible with your device, go to HP App Catalog download issue .

Problems installing apps

If you received one of these two error messages: “Couldn't install” or “Install failed,” go to HP App Catalog installation issue .

Using applications not from App Catalog

HP does not assist with the finding, purchasing, downloading, installing, or removing of applications that are not from App Catalog. For information about apps that have not been tested and certified by HP, see Using third-party applications from sources other than HP App Catalog .